Summary
Content
Enterprise Data Collection
Customer Information:
Use the procedures most relevant to your environment:
| Environment | Procedure |
| Remote Ops SVP Agent installed on the Storage Service Processor monitoring all Storage products (automatic dump uploads) | Collecting a Dump from Remote Ops (Hi-Track) SVP Agent C6 or higher |
| Standalone Remote Ops Monitor Agent installed and monitoring all Storage products (automatic dump uploads) | How to Collect an Auto Dump Using Remote Ops Monitor Agent |
| VSP 5000 Series and VSP G1x00 and F1500 Series - Using the SVP dump tool (manual dump uploads required) | Downloading Dump Files Using the Dump Tool |
| VSP One Block Series | Using the Dump Tool with No SVP |
| VSP E -series, G/F 350, 370, 700, 900 (manual dump uploads required) | Using the Dump Tool with SVP or With No SVP |
| VSP G/F 200, 400, 600, 800 with an SVP Service Processor (manual dump uploads required) | Collecting HM800 Dump Files Using the Dump Tool |
If you are asked for a Mode31 dump for deep trace analysis or performance issues please review these instructions: Mode 31 Dump FAQ
Service Personnel Information:
The RAID "Auto Dump" Facility is required for most problems that relate to Hitachi RAID subsystems.
This function is a procedure that merges the separate DUMP and FDCOPY functions into one operation, and provides a single compressed file available for transfer from the SVP. The default location of this file is:
- C:\DKC200\TMP\hdcp.tgz
For instructions on how to perform an Auto Dump on a RAID subsystem, refer to the SVP section --> 2. Function of the SVP of the Maintenance Manual.
Note: A file called dump.tgz is NOT the correct file. Always collect file hdcp.tgz which is usually in the C:\DKC200\tmp folder. Do not zip or archive the dump file for upload it is already compressed. You can rename to a meaningful and descriptive title but must have "hdcp" in the name for our automated processing to work correctly.
Attachments
Attachment: 7374_20240807163225_240417200002923.pdf
Attachment: 7374_20240807163225_240417200002924.pdf
CXone Metadata
article:reference,vsp,RAID Data Collection,VSP G1000,HUS-VM,Dump,RAID,pagetype:knowledgearticle,VSP G series,VSP F series,Enterprise Data Collection
Page ID: 11848
Legacy URL: https://knowledge.hitachivantara.com/Support_Information/Data_Collection/Storage/Enterprise_Data_Collection