Background

Use the dump tool to download dump files onto a Hitachi Device Manager - Hitachi Storage Navigator computer. Downloaded dump files can be used to:

• Troubleshoot the system. Use the dump tool to download dump files from the service processor (SVP) and give it to Hitachi support personnel.
• Check system configuration. First, click File > Refresh All to update the configuration information, and then use the dump tool to download the dump files.

There are two types of dump files:

• Normal dump - includes all information about the SVP and the minimum information about the storage system. Select this when you have a less serious problem, such as an incorrect display.
• Detail dump (preferred) - includes all information about the SVP and the storage system. Select this when Device Manager - Storage Navigator has a serious problem (for example, Device manager - Storage Navigator does not start) or when you need to determine if the storage system has a problem.

Before you begin

• You must remote desktop into the SVP (click here for credentials - only displays for logged in customers).
• All other users (including the SVP user) must not be using the dump tool.
• Stop all maintenance operations. No other user should be managing the array at the time of the collection.
• Dump tools from other storage systems on the same SVP/MPC must not be used during the process.

Collection

1. Log in to SVP (or MPC).
2. Using Microsoft Windows Explorer, go to C:\MAPP\wk\88XXX4XXXXX\DKC200\mp\pc
3. Double click zSV_AutoDump.exe
   
   
    
4. Click the OK button.
   
   
    
5. Hitachi Global Support prefers the Detail Dump.
   
   
    
6. Location hdcp.tgz output will be in C:\Mapp\wk\88XXXX4XXXXX\DKC200\tmp\
   
   
    

7. Upload hdcp.tgz to TUF - https://tuf.hitachivantara.com/uploadthru/upload  and notify Global Support of the upload.