Background

Use the dump tool to download dump files onto a Hitachi Device Manager - Hitachi Storage Navigator computer. Downloaded dump files can be used to:

• Troubleshoot the system. Use the dump tool to download dump files from the service processor (SVP) and five it to Hitachi support personnel.
• Check system configuration. First, click File > Refresh All to update the configuration information, and then use the dump tool to download the dump files.

There are two types of dump files:

• Normal dump - includes all information about the SVP and the minimum information about the storage system. Select this when you have a less serious problem, such as an incorrect display.
• Detail dump (preferred) - includes all information about the SVP and the storage system. Select this when Device Manager - Storage Navigator has a serious problem (for example, Device manager - Storage Navigator does not start) or when you need to determine if the storage system has a problem.

Before you begin

• You must remote desktop into the SVP (click here for credentials - only displays for logged in customers).
• All other users (including the SVP user) must not be using the dump tool.
• Stop all maintenance operations. No other user should be managing the array at the time of the collection.
• Dump tools from other storage systems on the same SVP/MPC must not be used during the process.

Collection

1. Close all Device Manager - Storage Navigator sessions on the SVP.
2. Open a Microsoft® Windows® command prompt with administrator permissions.

3. Move the current directory to the folder where the tool is available.

   • Example: cd "C:\MAPP\wk\832000400001\DKC200\mp\pc"

     • Where 8XXXXXXXXX directory is based on the serial number

     • Tip for Single Array SVPs: When typing in the directory, hit tab after 8 to automatically fill in the rest of the sequence.

4. Specify the output destination of the dump file and execute Dump_Detail.bat or Dump_Normal.bat

   • Example: If you are storing the result of Dump_Detail.bat to C:\Result_832000400001, enter the following:

     • C:\MAPP\wk\832000400001\DKC200\mp\pc>Dump_Detail.bat C:\Result_832000400001

       • Space is required between Dump_Detail.bat and C:\Result_832000400001

     • The dump file name is hdcp.tgz. To manage dump files by storage systems, we recommend adding a serial number to the output folder name.

     • When the tool is being executed, the following will be shown when the dump is completed:
       
       "Executing..."
       "zSv_AutoDump.exe is completed."

5. A completion message box displays. Press any key to acknowledge the message and close the message box.
   • hdcp.tgz: This is the dump file. Give this to the Hitachi support personnel.
   • zSv_AutoDump.log: This is the log file of the dump tool. If the dump file is not output, give this log file to the Hitachi support personnel. If the dump file output normally, delete the *.log file.
6. Close the Microsoft Windows command prompt.
7. Browse to C:\Mapp\wk\< Serial number >\DKC200\tmp\ 

8. Upload hdcp.tgz to TUF and notify Global Support of the upload.