The Support Website Overview

Content

Overview

Welcome to Hitachi Vantara Support website at support.hitachivantara.com! This guide will familiarize you with the improvements and layout of Hitachi Vantara Support. Support's intuitive new dashboard is easy to navigate and brings together Hitachi Vantara legacy support resources, as well as new tools that improve your ability to find the support content you’re looking for. A unified website you can access from either your mobile or desktop device, Support's increased bandwidth and mobile device optimization will enhance your experience regardless of the platform you choose.

For frequently asked questions, please see the Support FAQ.

Getting Started

Support

For helpful how to articles on using Support, click the + below to expand and browse the articles:

Get Started on the Support Website!

Steps for using the Support website.

Pages: 9

How to Register for the Support Website

Steps to register for a Support Connect account.
How to Navigate the Support Dashboard

Walk through the Support Connect dashboard, learn about the layout and what can be found on the site.
How to Subscribe to Receive Technical Bulletins

A step by step how to for subscribing to Technical Bulletins on Support Connect.
How to Create a New Case on the Support Website

Step by step instructions on how to create a new Case on Support Connect
How to Download License Keys from the Support Website

Instructions on how to download license keys from Support Connect.
How to Access Product Downloads on the Support Website

Learn how to access product downloads on Support Connect for Hitachi products as well as Pentaho and networking (Brocade / Broadcom, Cisco, QLogic, Extreme Networks).
How to Access My Products on the Support Website

Learn how to access a list of your products on Support Connect.
How to Access My Sites on the Support Website

Learn how to access a list of your sites on Support Connect.
How to Contact Hitachi Vantara Support

Instructions on how to contact Hitachi Vantara support for assistance.

Support Registration Flyer

This flyer is shipped with product orders and details what the Customer needs in order to register, how to register and lists some of the features of Support. Click here to view the flyer.

How to Register for Support

Support Dashboard

View How to Navigate the Support Dashboard for a tour of the dashboard.

Login to access all the features Support has to offer including Product Downloads, Cases and Technical Bulletins. The dashboard shown below is a 3-pane layout:

The header menu displays commonly used resources.
The center pane is your personalized dashboard that delivers information relevant to your products and solutions, like Technical Bulletins, Add Sites/Products, and Cases.
The search bar at the top right and center of the page provides quick access to resources.

Account Management

Manage your user profile, site users and subscriptions by clicking on your user name to the left of the search bar, shown below. From there you can access:

My Profile: Edit your profile information, password and primary site.
View Site Users: View all users who have registered access to view a specific service site. For more information, click here.
Manage Subscriptions: Manage your Technical Bulletin subscriptions (online and/or email delivery for the products you choose to receive bulletins for).

Header Menu and Center Pane

Use the Header Menu and Center Pane to access:

Knowledge: Find answers to help you solve your issue.
Technical Bulletins: Review archived bulletins and subscribe to new bulletins for online or email delivery for Hitachi products and solutions. Stay informed about preventative maintenance, alerts, and emergency notifications. To learn more about subscribing to tech bulletins, click here.
Cases: Create and manage Cases for your Hitachi products and solutions. Quickly create and track the status of a Case and upload files to the TUF system, with the option to include Cases from Remote Ops (Hi-Track) Remote Monitoring system.
License Management: Select and retrieve copies of license keys for your Hitachi storage products.
Product Downloads: For the latest software, drivers and firmware downloads for your Hitachi products.
Product Documentation: View best practices, installation notes, maintenance/service guides, release notes and user guides.
My Products: Shows you quick reference, details and support information on your products with the ability to add new products and search for products by alias or serial number. Support allows you to customize the alias of each product shown in My Products in order to reference products using your internal company nomenclature.
My Sites: Shows you the physical location of your sites and Hitachi products at those sites.
More Information: Find details on service and support programs, warranty information, self-service, interoperability, EOL and more.
Community: Explore Hitachi Vantara online community and join conversations with users and Hitachi personnel about Hitachi products and solutions.

Knowledge

Clicking Knowledge Articles displays the Knowledge site with current articles and documentation on Hitachi products.

Perform a search of the Knowledge site by using the Search Knowledge and Documentation search box.

Technical Bulletins

Clicking Technical Bulletins displays archived bulletins. (Login Required)

The center column displays all bulletins that meet your selection criteria on the right
Use the right hand column to change filter criteria and results will display in the center column

To receive Technical Bulletins by email, please reference How to Subscribe to Receive Technical Bulletins.

Cases

To create or view Support Cases on Support, you must first login.

A. The Menu displays Support Cases.

B. The right hand column can filter results displayed based on selected criteria.

For instructions on creating a Case please see: How to Create a New Case Using the Support Website

License Management

Select and retrieve copies of license keys for your Hitachi storage products.

For instructions, see How to Download License Keys from Support.

Product Downloads

Click Product Downloads for the latest software, drivers and firmware downloads for your Hitachi products. (Login Required)

For instruction, see How to Access Product Downloads on Support.

A. Networking downloads: downloads related to 3^rd party Hitachi specific downloads for Brocade, Cisco and QLogic.
B. Available Software Software related downloads.
C. Available System Drivers, Firmware & Adapters: download overview including compatible products and included components.

Product Documentation

Search or navigate through the product structure to find best practices, installation notes, maintenance/service guides, release notes and user guides for your product.

My Products

View the complete list of all your products. Click on a product to access the product details including Cases, Warranty & Maintenance, and quick links to Downloads and related information for that product.

For instructions, see How to Access My Products on Support.

My Sites

Displays a lists of sites that a user has registered for Support Access.

Select a Site to view products installed at that site.
Add a product if your product does not display and you purchased through a 3^rd party.

For instructions, see How to Access My Sites on Support.

To add additional sites, please reference How to Add Additional Sites on Support.

Contact Us

Click Contact Us from the website footer and select your country from the drop-down menu shown below to view the support numbers for your region.

See How to Contact Hitachi Vantara Support for more information.