Customer Information:

Use the procedures most relevant to your environment:

Environment	Procedure
Remote Ops SVP Agent installed on the Storage Service Processor monitoring all Storage products (automatic dump uploads)	Collecting a Dump from Remote Ops (Hi-Track) SVP Agent C6 or higher
Standalone Remote Ops Monitor Agent installed and monitoring all Storage products (automatic dump uploads)	How to Collect an Auto Dump Using Remote Ops Monitor Agent
VSP 5000 Series and VSP G1x00 and F1500 Series - Using the SVP dump tool (manual dump uploads required)	Downloading Dump Files Using the Dump Tool
VSP One Block Series	Using the Dump Tool with No SVP
VSP E -series, G/F 350, 370, 700, 900 (manual dump uploads required)	Using the Dump Tool with SVP or With No SVP
VSP G/F 200, 400, 600, 800 with an SVP Service Processor (manual dump uploads required)	Collecting HM800 Dump Files Using the Dump Tool

 

If you are asked for a Mode31 dump for deep trace analysis or performance issues please review these instructions: Mode 31 Dump FAQ

 

Service Personnel Information:

The RAID "Auto Dump" Facility is required for most problems that relate to Hitachi RAID subsystems.

This function is a procedure that merges the separate DUMP and FDCOPY functions into one operation, and provides a single compressed file available for transfer from the SVP. The default location of this file is:

• C:\DKC200\TMP\hdcp.tgz

For instructions on how to perform an Auto Dump on a RAID subsystem, refer to the SVP section --> 2. Function of the SVP of the Maintenance Manual.

Note: A file called dump.tgz is NOT the correct file. Always collect file hdcp.tgz which is usually in the C:\DKC200\tmp folder.  Do not zip or archive the dump file for upload it is already compressed.  You can rename to a meaningful and descriptive title but must have "hdcp" in the name for our automated processing to work correctly.

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