Welcome to Hitachi Vantara Support website at support.hitachivantara.com! This guide will familiarize you with the improvements and layout of Hitachi Vantara Support. Support's intuitive new dashboard is easy to navigate and brings together Hitachi Vantara legacy support resources, as well as new tools that improve your ability to find the support content you’re looking for. A unified website you can access from either your mobile or desktop device, Support's increased bandwidth and mobile device optimization will enhance your experience regardless of the platform you choose.
For frequently asked questions, please see the Support FAQ.
For helpful how to articles on using Support, click the + below to expand and browse the articles:
This flyer is shipped with product orders and details what the Customer needs in order to register, how to register and lists some of the features of Support. Click here to view the flyer.
View How to Navigate the Support Dashboard for a tour of the dashboard.
Login to access all the features Support has to offer including Product Downloads, Cases and Technical Bulletins. The dashboard shown below is a 3-pane layout:
Manage your user profile, site users and subscriptions by clicking on your user name to the left of the search bar, shown below. From there you can access:
Use the Header Menu and Center Pane to access:
Clicking Knowledge Articles displays the Knowledge site with current articles and documentation on Hitachi products.
Perform a search of the Knowledge site by using the Search Knowledge and Documentation search box.
Clicking Technical Bulletins displays archived bulletins. (Login Required)
To receive Technical Bulletins by email, please reference How to Subscribe to Receive Technical Bulletins.
To create or view Support Cases on Support, you must first login.
A. The Menu displays Support Cases.
B. The right hand column can filter results displayed based on selected criteria.
For instructions on creating a Case please see: How to Create a New Case Using the Support Website
Select and retrieve copies of license keys for your Hitachi storage products.
For instructions, see How to Download License Keys from Support.
Product Downloads
Click Product Downloads for the latest software, drivers and firmware downloads for your Hitachi products. (Login Required)
For instruction, see How to Access Product Downloads on Support.
A. Networking downloads: downloads related to 3rd party Hitachi specific downloads for Brocade, Cisco and QLogic.
B. Available Software Software related downloads.
C. Available System Drivers, Firmware & Adapters: download overview including compatible products and included components.
Product Documentation
Search or navigate through the product structure to find best practices, installation notes, maintenance/service guides, release notes and user guides for your product.
View the complete list of all your products. Click on a product to access the product details including Cases, Warranty & Maintenance, and quick links to Downloads and related information for that product.
For instructions, see How to Access My Products on Support.
Displays a lists of sites that a user has registered for Support Access.
For instructions, see How to Access My Sites on Support.
To add additional sites, please reference How to Add Additional Sites on Support.
Click Contact Us from the website footer and select your country from the drop-down menu shown below to view the support numbers for your region.
See How to Contact Hitachi Vantara Support for more information.
For frequently asked questions, please see the Support FAQ.
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