Support Website Release Notes for January 2022

Release Date

January 2022

This article is intended for audiences who use support.hitachivantara.com.

Display Most Recent Cases on Product Details Page
- Under Related Cases on the Product Details page, the most recent Cases for that asset should be showing
Alphabetize "Select a Product" List in Firefox
- When the user does not know the asset details during Case creation, clicking on "Can't find my product?" brings up a drop down list of Marketing Names in alphabetical order to select from

Pre-Login Scroll Minimization
- Move Login/Registration component from center of screen to buttons in header
- Remove large low traffic components from the center section to eliminate extra scroll
Simplify Registration Workflow
- Customers no longer need to go through the Company Selection page. They are instead prompted to enter the Serial Number and select a Marketing Name for a product at their site.
- Partners are still be able to go through their normal registration workflow by selecting the link for Partner Registration at the top of the product verification popup.
- Registered Users and Non-Entitled Customers are prompted to complete registration when they navigate to the Support Connect home page in an effort to help them gain full access to the site.
- Access to other sites including Community, Learning Center... will not be negatively affected by these updates
- For more details on registration, see How to Register for the Support Website
Breadcrumb Trail
- Add breadcrumb trail in the header throughout the Support Website to aid in navigation