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Hitachi Vantara Knowledge

How to Register for the Support Website

 

Objective

Register for an account on Support.

Environment

Procedure

Steps for Registration

Before going through the registration steps, make sure to have:

  • Customer Company Name
  • Your Customer Company Email Address
  • Product Name (any product purchased from Hitachi)
  • Serial Number (for a product that matches the above name)

See the Support Registration Flyer for additional information.

  1. Go to https://support.hitachivantara.com 
  2. Click Register in the upper right corner
    New Reg 2022.1.png
  3. Follow the prompts to enter your information, make sure to agree to the terms at the bottom by checking the box. Click Complete Registration
    Registration 2020.B.png
  4. Check your email and click the activation link.
    how to register B.png
  5. Enter a New Password and enter your new password again under Confirm Password. Click Submit.
  6. You will be redirected to the login page.
  7. Enter your Username and Password. Click Sign In to access your Support site account.
    Registration 2020.F.png
  8. A popup to verify a product will appear upon initial login, enter the Product Serial Number and select the Product Name. Click CONTINUE
    New Reg 2022.2.png
  9. You will now have complete Customer access where you can manage Cases, view site/product information, and subscribe to receive Technical Bulletins
  10. For Partner Registration, click the link at the top of the popup to access the Company Selection screen
  11. Select the correct Partner location and click Continue
    Registration 2020.I.png
  12. Click Yes to confirm your selection.
    Registration 2020.J.png
  13. You will now have complete Partner access 

Additional Notes

For more information about Support, please see the following articles: