Tuning Manager Support Questions
Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product.
Top Troubleshooting Questions
- What version and revision of Hitachi Tuning Manager (HTnM) is involved?
- Is this a new install or upgrade?
- If yes, has the HCS installation Prereq Checker been run for this installation?
- What was the output?
- If yes, has the HCS installation Prereq Checker been run for this installation?
- What other Hitachi and non-Hitachi software is running on this HTnM server? (e.g., HDvM, Remote Ops (Hi-Track) Monitor, etc.)
- What types of agents are connected to the HTNM server? (e.g., RAID, switch, HNAS, etc.)
- What is the Operating System level and service pack level of the HTnM server?
- Is the problem reproducible?
- If so, please provide details on the steps required to reproduce the problem, as well as screenshots if possible.
Data Collection
Collection Procedures for required information:
- HTnM Server data collection procedure: Hitachi Storage Command Suite Server Logs
- HTnM manual collection procedure (if getconfig fails): Hitachi Storage Command Suite Server Logs
- HTnM Agent collection procedure (if agents not on same hardware as server): HTnM Agent Logs
Upload data to: https://tuf.hitachivantara.com/upload.php.