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Hitachi Vantara Knowledge

Thin Image Support Questions

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Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product. 

General Troubleshooting Questions

  1. Was it working before or is this a new setup?
  2. What changed recently that might have broken the functionality?
  3. Provide a screenshot of the entire screen from when the error occurs.
  4. If using CCI, provide the command that is producing an error.
    1. What are the HORCM instances related to the problem?
  5. If using GUI, provide a screenshot of the error message.
  6. What pairs are being affected by the problem?
  7. What is the Snapshot pool ID?
  8. What is the licensed capacity?
  9. What is the type of array model and microcode?

Data Collection

  • If using CCI to manage Pairs or if you answered yes to question 4, please review CCI Data Collection. 
  • Dump collection via Remote Ops (Hi-Track) or customer.