Replication Manager Support Questions
Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product.
Top Troubleshooting Questions
- What is the version of the Hitachi Device Manager Server (HDvM) and Replication Manager (HRpM) you are running?
- Is HRpM installed on the same host as HDvM server?
- Are you experiencing an error while performing a specific task?
- What are the array serial number(s) affected?
- Can you provide a Replication diagram? (Primary and DR)
- What version of CCI is running on the HRpM host?
- Do you use multiple Pair Management/CCI hosts?
- Are your Pair Management/CCI hosts virtual machines or physical?
- Can you provide error codes/screen shots of the issue?
- Can a GetConfig be provided from the Replication Manager server?
Get Config - Can TIC logs be provided from the Pair Management/CCI host(s)?
HDvM Agent Logs