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Hitachi Vantara Knowledge

Remote Ops Support Questions

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Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product. 

Top Troubleshooting Questions

  1. Please describe, in as much detail as possible, the error or issue that you are encountering with your Remote Ops (Hi-Track) Monitor software.
  2. Is this a new or previously functional installation?
  3. Have any recent changes been made to the host server?
  4. What version of the Remote Ops (Hi-Track) Monitor software is installed? (If less than 8.8 please assist with upgrading)
  5. What OS is running on the host server?
  6. Have any recent network changes been made? (See the install documentation for open port list)
  7. Remote Ops (Hi-Track) Monitor data collection procedure: Remote Ops (Hi-Track) Monitor Data Collection
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