Upgrading the SVP software
The following instructions describe how to upgrade the SVP software. Procedures are provided for upgrading the SVP software only, or installing the SVP software, Device Manager - Storage Navigator, and storage system firmware at the same time.
- Back up your SVP configuration. For details about backing up your SVP configuration, see Backing up the SVP configuration.
- Disable the Hi-Track Remote Monitoring System. Otherwise, the upgrade procedure fails. You can enable Hi-Track after you upgrade the SVP software using Storage Device List.
- View all active alerts (see https://support.hitachivantara.com/en_us/contact-us.html ).
Stopping the service in each storage system
You must stop the service to upgrade the SVP software. After the software is upgraded, you can restart the service.
In the following cases, all the storage systems with Ready service status must be stopped in the Storage Device List.
- Update the SVP software.
- Start services on storage systems running S/W Version 83-01-xx or later.
To stop the service, perform the following procedure from the PC connected to the SVP.
Procedure
In the Storage Device List window, click Stop Service of the storage system where you want to stop the service.
The
Stop Service screen opens.
Click Confirm.
NoteTo resume service, in the Storage Device List window, click Start Service of the storage system where you want to start the service.
Upgrading the SVP software only
This procedure describes how to upgrade the SVP software, without upgrading the storage management software and storage system firmware. This procedure can be used with storage systems that have firmware version 83-01-21 or later.
This procedure assumes that the storage system is operating and that a console PC is connected to the SVP using Remote Desktop Client.
- Disable the Hi-Track Remote Monitoring System (see http://hitrack.hds.com); otherwise, the upgrade procedure will fail. You can enable Hi-Track after you upgrade the SVP software.
- View all active alerts (see https://support.hitachivantara.com/en_us/contact-us.html).
Procedure
At the console PC connected to the physical SVP or running the SVP software, insert the SVP software media.
On the SVP, create a new folder, and then copy all of the files from the SVP software media into the new folder.
In the new folder, right-click the Setup.exe file and click Execute as Administrator.
In the following screens, click Next, accept the license agreement, and click Next, and then click Yes. If the Windows Security Alert window opens, click Allow access. In the following screen, click the top option, as shown, and then click Finish.
The Environmental Settings window opens as the system prepares for the upgrade.
Wait for the preparation to complete and for the target storage systems list window to open.
When the target storage systems list window opens, select the appropriate storage systems, and then click Select Update Objects.
The Select Update Objects window opens.
Check Software (Storage Navigator) and uncheck Firmware (Storage Navigator).
Click Apply.
The Update software and firmware window opens.Click Confirm.
The Run update window opens and the software update starts automatically.
Check the upgrade status in the Software (Storage Navigator) row.
The following table shows the possible status conditions:
Status Description Waiting Software waiting to be upgraded. Software components are upgraded individually.
In Progress Software is running. Completed Software upgrade is complete. Failed Software upgrade failed. Click Update to display the Update Firmware window and review the error details.
(Not Update) Not selected as a firmware upgrade target. In the Environmental Settings window, click Close.
In the Confirm exit window, click Confirm.
If you disabled the Hi-Track Remote Monitoring System, enable it (see http://hitrack.hds.com).
Upgrading the storage management, SVP software, and storage system firmware
The following procedure describes how to upgrade the SVP software, Device Manager - Storage Navigator, and storage system firmware.
Before you begin
This procedure assumes the storage system is operating and a console PC is connected to the SVP through Remote Desktop Client.
- Disable the Hi-Track Remote Monitoring System otherwise, the upgrade procedure fails. Enable Hi-Track after the SVP software upgrade is complete.
- View all active alerts (see https://support.hitachivantara.com/en_us/contact-us.html).
Procedure
On the console PC connected to the physical SVP or running the SVP software, insert the SVP software media.
On the SVP, create a new folder, and then copy all the files from the SVP software media into the new folder.
In the new folder, right-click the Setup.exe file, and click Execute as Administrator.
In the following screens, click Next, accept the license agreement, and click Next, and then click Yes. If the Windows Security Alert window opens, click Allow access. In the following screen, click the top option and then click Finish.
The Environmental Settings window opens as the system prepares for the upgrade.
Wait for the preparation to complete and for the target storage systems list window to open.
When the target storage systems list window opens, select the appropriate storage systems, and then click Select Update Objects.
The Select Update Objects window opens.
In the Select Update Objects window, select Software (Storage Navigator) and Firmware (Storage Navigator).
Click Apply.
The Update software and firmware window opens.Click Confirm.
The Run update window opens and the software update starts automatically.
Verify the upgrade status in the Software (Storage Navigator) row.
NoteThe following table shows the possible status conditions.Do not terminate the application forcibly while it is running otherwise, the message [32061-208063] might appear when you log on to the maintenance utility.
If the message displays, use the following corrective action:
- Open the Update Firmware window from the newly opened Maintenance Utility window.
- Verify the Update Firmware window is displaying. If the progress window appears, the firmware is currently updating. Wait until the firmware update is complete.
- Perform the Force Release System Lock.
Status Description Waiting Software waiting to be upgraded. Software components are upgraded individually.
In progress Software is running. Completed Software upgrade is complete. Failed Software upgrade failed. Click Update to display the Update Firmware window and review the error details.
Communication Timeout The completion of the firmware update in time1 is not confirmed.
Verify the state in the Update Firmware window.
(Not Update) Not selected as a firmware upgrade target. Note:
1. When NAS Modules are not installed, the installation time is approximately 3.5 hours. When NAS modules are installed, the installation time is approximately 9 hours.
When the Update software and firmware window opens, click Confirm.
The Run Update Firmware window opens and the upgrade starts automatically.
When the following window opens, click Update.
NoteIf a window reports a problem with this website security certificate, click Continue to this website, and then close the browser. If a Java Update Needed window opens, click Later. If a JRE Security Warning window opens, select the check boxes in each window and click Continue, Run, or Yes.During the upgrade, the Update Firmware window closes and the following window opens.
When the Maintenance Utility window specifies the restart of the GUM, click OK.
In the Environmental Settings window, verify the firmware update status in Firmware (Storage System). Wait for the firmware update to complete. The following table lists the status conditions.
Status Description (Select Update) Click Update to display the Update Firmware window. In Progress The Update Firmware window started and the firmware upgrade is not complete. This status appears even if the firmware upgrade is canceled.
Completed Firmware upgrade is complete. Failed Firmware upgrade failed. Click Update to display the Update Firmware window and review the error details.
Communication Timeout The time1 required to complete the firmware upgrade cannot be confirmed. Verify the state in the Update Firmware window.
(Not Update) Not selected as a firmware upgrade target. Note:
1. When NAS Modules are not installed, the installation time is approximately 3.5 hours. When NAS modules are installed, the installation time is approximately 9 hours.
In the Environmental Settings window, click Close.
At the Confirm exit window, click Confirm.
Stopping the SVP service
Before upgrading the SVP software, stop the SVP service.
Procedure
Connect the management console PC attached to the SVP, connect to the SVP using Windows Remote Desktop Client.
On the SVP, click .
The Storage Device List window opens.In the Storage Device List window, record the S/W Version:___________________________________
Click the Stop Service button for the registered storage system in the Storage Device List window.
In the confirmation message, click the Confirm button.
Proceed to Upgrading the software.
Upgrading the SVP software using Storage Device List
After stopping the SVP service, upgrade the SVP software. You can specify the SVP service to restart when the SVP is restarted. Store the new SVP software file in a location that can be accessed by the PC.
On the SVP, click .
The Storage Device List window opens.In the Storage Device List window, click Edit for the storage system whose SVP software you want to upgrade.
In the Edit System window, select Software and click Browse.
Go to the location where you downloaded the software file (for example, Software\productname.inf), click the software file, and then click Open.
At the bottom of the Edit System window, check Start service automatically, when the SVP is rebooted.
Click Apply.
In the Storage Device List window, verify that the software version shown is later than the version you recorded prior to the upgrade.
NoteIf the update firmware window does not appear while upgrading the software, close the error window, and then update the software again.If you disabled the Hi-Track Remote Monitoring System, go to the Hi-Track website and enable it (see http://hitrack.hds.com).