How to Obtain TruFOS Certificates Using the Assist Portal (via Hitachi Support)

Summary

This article explains how to request Brocade TruFOS Certificates using the Hitachi Vantara Support site, which redirects to the Assist Portal.

Objective

This article explains how to request Brocade TruFOS Certificates using the Hitachi Vantara Support site, which redirects to the Assist Portal.

Environment

Applicable to customers who access Brocade entitlements through Hitachi Support instead of Broadcom CSP.

Procedure

Step 1 — Log in to Hitachi Vantara Support

  1. Go to https://support.hitachivantara.com
  2. Log in with your Support credentials.
  3. If you do not have an account, create one first.

Step 2 — Navigate to the Assist Portal

  1. Go to Downloads
  2. Select Network Downloads
  3. Select Brocade Downloads
  4. You will be redirected to the Assist Portal

Step 3 — Request the TruFOS Certificate

  1. In the Assist Portal, select Request Trusted FOS (TruFOS) Certificate
  2. Choose one of the following:
    • Enter 1–10 LIDs/WWNs manually, or
    • Upload a file with up to 100 LIDs/WWNs

Step 4 — Download the certificate

Each certificate appears with a download cloud icon.
Download the .xml license file.

Step 5 — Install the certificate

Run:

license --install -h <host> -t <protocol> -u <user> -f <certificate.xml>

 

Step 6 — Verify installation

Run:

license --show
Look for the entry:
Trusted FOS (TruFOS) Certificate, including generation and expiration date.

Brocade_G620-A:admin> license --show
  License Id : XX:XX:XX:XX:XX:XX:XX:XX
  License 1 :
  -------------------------------------------------------------
    License serial number   : FOS-XX-0-XX-XXXXXXXX
    License features        : Trusted FOS (TruFOS) Certificate
    Generation date         : XX/XX/XXXX
    Expiry date             : XX/XX/XXXX
  License 2 :
  -------------------------------------------------------------
    License key             : XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
    License features        : Extended Fabric
                              Trunking
                              Fabric Vision and IO Insight
  License 3 :
  -------------------------------------------------------------
    License key             : XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
    License features        : Ports on Demand
    License Capacity        : XX

 

 

 

Additional Notes

If you receive the error “The information about this unit cannot be displayed due to conflicts in unit ownership.” when retrieving your License ID (LID):
→ You must use the Broadcom CSP Portal directly, not through an OEM redirect.
Important note from Broadcom:
  • Always go directly to the CSP page.
    • DO NOT use redirects from 3rd Party portals if there are OEM ownership conflicts.
  • Use an incognito window if redirects persist.

Solution Properties

Keywords
Obtain TruFOS Certificates Using Assist Portal
Solution ID
260320180353163
Last Modified Date
03/26/2026 01:41:04 PM
Taxonomy
  • Networking > Brocade
Collections
  • Customer
Views
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