Summary
This article outlines the procedure for collecting dump data from SVP-less VSP G, F, and E series storage systems for problem determination by the Global Support Center. It provides step-by-step instructions for accessing the Maintenance Utility, downloading the system dump file, and transferring it to the support center. Key requirements include disabling browser popup blockers and ensuring connection to a functioning controller to avoid invalid data collection. The default dump file, hdcp_dump.dmp, is used for global support analysis.
Content
Objective
Collect dump data for problem determination for the Global Support Center.
Environment
- VSP G130 G/F350 G/F370 G/F700 G/F900
- VSP E Series
- VSP Block One Series
- No SVP or SVP2
- Storage Advisor Embedded (HSAE)
- Maintenance Utility
Procedure
- Launch the Maintenance Utility
TIP: If the Maintenance Utility for a controller is not responding, collect the System Dump from the alternate controller. - In the Maintenance Utility, navigate to the menu, select System Management, and then choose Download System Dump.
- The default dump type for Global Support Analysis is System Dump.
- The default dump type for Global Support Analysis is System Dump.
- Select OK in the confirmation window
- Choose a location to save the dump file. The file name to save is
hdcp_dump.dmp.
- Wait several minutes until a message confirms the dump has completed downloading.
- Recommended: rename the file to include the date and serial number
- Example
20241126_123456_hdcp_dump.dmp
- Example
- Transfer the file to the Global Support Center to the Upload Facility (TUF)
Additional Notes
The file to collect and transfer is named hdcp_dump.dmp.
CXone Metadata
Tags: howto,Dump,Data Collection,pagetype:knowledgearticle,Log Collection,HM850,VSP Gxx0,VSP E Series,VSP E790,HM900,VSP E590
PageID: 56789
Legacy URL: https://knowledge.hitachivantara.com/Support_Information/Data_Collection/Storage/How_to_Collect_a_System_Dump_from_a_Storage_Array_with_No_SVP