How to Collect a System Dump from a Storage Array with No SVP

Summary

This article outlines the procedure for collecting dump data from SVP-less VSP G, F, and E series storage systems for problem determination by the Global Support Center. It provides step-by-step instructions for accessing the Maintenance Utility, downloading the system dump file, and transferring it to the support center. Key requirements include disabling browser popup blockers and ensuring connection to a functioning controller to avoid invalid data collection. The default dump file, hdcp_dump.dmp, is used for global support analysis.

Content

Objective

Collect dump data for problem determination for the Global Support Center.

Environment

  • VSP G130 G/F350 G/F370 G/F700 G/F900
  • VSP E Series
  • VSP Block One Series
  • No SVP or SVP2
  • Storage Advisor Embedded (HSAE)
  • Maintenance Utility

Procedure

  1. Launch the Maintenance Utility
     TIP: If the Maintenance Utility for a controller is not responding, collect the System Dump from the alternate controller. 

  2. In the Maintenance Utility, navigate to the menu, select System Management, and then choose Download System Dump.
    • The default dump type for Global Support Analysis is System Dump.
      090240412052822.jpg

  3. Select OK in the confirmation window
    090240412052823.jpg

  4. Choose a location to save the dump file. The file name to save is hdcp_dump.dmp.
    090240412052824.jpg

  5. Wait several minutes until a message confirms the dump has completed downloading.
    090240412052825.jpg

  6. Recommended: rename the file to include the date and serial number
    1. Example 20241126_123456_hdcp_dump.dmp
  7. Transfer the file to the Global Support Center to the Upload Facility (TUF)

Additional Notes

The file to collect and transfer is named hdcp_dump.dmp.

CXone Metadata

Tags: howto,Dump,Data Collection,pagetype:knowledgearticle,Log Collection,HM850,VSP Gxx0,VSP E Series,VSP E790,HM900,VSP E590

PageID: 56789

Legacy URL: https://knowledge.hitachivantara.com/Support_Information/Data_Collection/Storage/How_to_Collect_a_System_Dump_from_a_Storage_Array_with_No_SVP

Solution Properties

Keywords
Headless HM850 HM900 DW850 DW900 Midrange SVP-less Dump Data Log Collection HSAE Download raexternalrequest
Solution ID
242403050056789
Last Modified Date
10/15/2024 02:13:03 PM
Attributes
Page Privacy and Permission Assignment
  • Page Privacy: Private
  • Page Level Permissions: Anonymous; Employee; Service Partner; Customer; Knowledge Author; Knowledge Editor; IT; eServices; Knowledge Draft
  • Article: howto
  • Pagetype: knowledgearticle
Taxonomy
  • Support Information > Data Collection > Storage
  • Storage > VSP G130 G > F350 G > F370 G > F700 G > F900
  • Storage > VSP E Series
  • Storage > VSP One Block 20 Series
Collections
  • Customer
  • Employee
  • Guest (Public)
  • Service Partner
  • Support Center
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