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Data Collection

Updated  by mtgriesinger
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Summary

This is the Technical Upload Facility (TUF) site for the Hitachi Global Support Center (GSC). It allows Hitachi customers to upload files for GSC to analyze. This site also provides Data Collection procedures, Problem Determination documentation and utilities.

Content

Upload Files

To upload files, click here to access TUF.  

To expedite the troubleshooting process, review and answer the Triage Questions for your product. 

TUF Note.png

To search for uploaded data by Case Number, please click here.

For information on who is eligible for download privileges and how to obtain those privileges, please click here.

Data Collection Procedures

Use the procedures in these topics to collect the data for GSC to analyze and fix your problem.

Storage Software Servers Converged Infrastructure Networking
Remote Ops Data Protection TUF Get Config Internal TUF Procedures

 

Downloading Public Files

If you need to download data that has been made public, please refer to the email you received.

 

Disclaimer

This web application is provided AS IS, with no warranty of any kind. Neither Hitachi Vantara (Hitachi) nor Hitachi Ltd. warrants or represents the content of this website. Hitachi and Hitachi Ltd. disclaim all express and implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You are wholly responsible for your use of this website and the results of such use. Neither Hitachi nor Hitachi Ltd. shall be liable for any damages, direct, indirect, incidental, special, consequential, or otherwise for the information, your use of the information, or the result of such use.

Keywords: Data Collection TUF Technical Upload Facility HCS raexternalrequest