Summary

This is the Technical Upload Facility (TUF) site for the Hitachi Global Support Center (GSC). It allows Hitachi customers to upload files for GSC to analyze. This site also provides Data Collection procedures, Problem Determination documentation and utilities.

Objective

To help Hitachi Vantara efficiently diagnose and progress your issue, specific diagnostic information and logs my be required. This article provides an overview of the information typically requested and includes links to product‑specific articles that explain how to collect the necessary information for your environment.

If you need to upload file(s) you have already collected then Click here to access TUF

Environment

Hitachi Vantara Supported Products

Procedure

Use the procedures in these topics to collect the data to assist Hitachi Vantara with the required information to analyze your problem, if you click on the relevant heading below, it will expand the section and provide you with access to a link to relevant article(s) to assist you.

To expedite the troubleshooting process, please also review and answer in your Case the Triage Questions for your product.

Storage (Block)

In this category, you will find links to data collection procedures for Storage (Block) products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be:

VSP One Block
VSP 5000
VSP E

Click here to access Articles

Content (Object)

In this category, you will find links to data collection procedures for Content (Object) products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be:

VSP One Object
Hitachi Content Platform (HCP)
Hitachi Content Platform Cloud Scale (HCP-CS)

Click here to access Articles

File (NAS)

In this category, you will find links to data collection procedures for File (NAS) products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be:

VSP One File
Hitachi NAS Platform 5000 (HNAS 5000)
Hitachi NAS Platform 4000 (HNAS 4000)

Click here to access Articles

Connectivity (Networking)

In this category, you will find links to data collection procedures for Networking products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be:

Cisco
Broadcom (Brocade)
Extreme Networks

Click here to access Articles

Servers

In this category, you will find links to data collection procedures for Server products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be:

Hitachi Advanced Server

Click here to access Articles

Software

In this category, you will find links to data collection procedures for Software products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be:

Hitachi Ops Centre

Click here to access Articles

Remote Ops

In this category, you will find links to data collection procedures for Remote Ops products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be:

Remote Ops Agent
Remote Ops SVP Agent
Remote Ops Monitor

Click here to access Articles

Data Protection

In this category, you will find links to data collection procedures for Data Protection products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be:

Hitachi Data Protection Suite (HDPS)
Hitachi Protection Platform (HPP)

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Operating Systems (GetConfig)

In this category, you will find links to data collection procedures for Operating systems using the Hitachi Vantara Get Config tool. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution.

Click here to access Articles

Converged Infrastructure

In this category, you will find links to data collection procedures for Converged Infrastructure products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be:

UCP Advisor
UCP Director
UCP for SAP HANA

Click here to access Articles

Uploading Files to Hitachi Vantara

Once you have gathered the relevant logs, in the section below you can also find details in below on how to upload the relevant logs to your case via TUF.

Uploading Files using TUF

When working on a case, it is common for the Hitachi Vantara Global Support Center (GSC) to request additional information from the affected product for analysis, like system logs or screenshots, these files are uploaded to Technical Upload Facility (TUF).

Click here to access TUF.

For more details on TUF and procedures you can view the TUF section here TUF