Questions about the new Knowledge platform? Here are the Frequently Asked Questions.

 

What is RightAnswers?

RightAnswers, by Upland Software, offers an enterprise-grade knowledge base platform for creating, categorizing, and reusing knowledge. 

How to browse for solutions?

Searching provides the best and fastest way to find content. However, browsing various categories might sometimes be preferable.

Click the Knowledgebase link/tab in the top menu to display the top-level categories. The screen may differ based on registration status and permissions.

 

Click the desired category to display the second-level category areas.

 

Finally, click a link to access a list of solutions or articles under that section. For example, clicking Data Collection will navigate to a similar page.

 

What is a "Favorite"?

Some solutions might require frequent referencing. In such cases, “Favorite” the solution.

While viewing a solution, a row of icons appears under the title. The first icon is Favorite. Click Favorite to add it to the Favorites list.

 

Viewing Favorites

Find Favorites in the bottom-right corner of the Portal homepage and Solution pages. Edit the Favorites list here as well.

 

Search Syntax

See - RightAnswers: Self Service Search - 201024232816890.pdf

 

Where to Find the Time-Based and Version-Based Lifecycle Matrices?

The Hitachi Vantara Warranty Maintenance and Support Terms online document contains links to the legacy platform.

The new locations include:

• Time-based Support Lifecycle Matrix
• Version-based Support Lifecycle Matrix