This article describes the version-based support methodology adhered to by various Hitachi Vantara software products. Updated matrices containing information for Hitachi software products that adhere to a time-based support life cycle can be found here. [Separately, Hitachi Content software products are provided in the Recommended GA Software Levels for Content Products article.]
End of Normal Support for version-based Hitachi software products: - Hitachi will provide Normal Support (as defined below) for the current major Version and one prior Version of the Software. If a release of Software is older than the latter, then Hitachi will provide Limited Support (as defined below) for a twelve month period following the general availability of t
- Hitachi does not provide support in any form for Software releases that are older than two prior Versions of the current Version (i.e. older than "n-2").
Example: software versions "n" and "n-1" receive Normal Support. While software version "n-2" receives Limited Support.
- “Normal Support” means the development and provision of Service Packs, Updates and Patches, and Fixes necessary to maintain the software in substantial conformance with the Documentation.
- “Limited Support” means the provision of existing Service Packs or existing Patches and Fixes necessary to maintain the software in substantial conformance with the Documentation. If these existing updates fail to resolve the issue, then the recommendation will be to upgrade to a version that places the software within Normal Support range.
- Hitachi Vantara may refuse to supply Patches and Fixes for software if the problem or defect can be solved by upgrading to the latest Update of the current version.
How to Determine "n", "n-1", and "n-2" Versions All Hitachi Vantara software releases have a version identifier consisting of columns of digits separated by one or more dots ("."). The specific digit(s) indicating the version number "n" can differ between software products. The table below contains Hitachi Vantara software products that follow version-based support. In the table, in the "Current Version" column, the digit/s highlighted in yellow signify the version number "n", with "n-1" and "n-2" versions given as examples in successive columns: | Software | Current Version
("n") | Prior Version
("n-1") | Limited Support Version
("n-2") | | UCP Advisor | 4.6 | 4.5 | 4.4 | | Ops Center Suite (Administrator, Analyzer, Analyzer Detail View, Automator, REST API) | 11.0.3 | * please see below | 10.9.3 | | Ops Center Protector | 7.9.0 | 7.8.2 | 7.8.1 | * Here, "n-1" encompass all minor revisions released within the major, highlighted version. Hence, 11.0.2-01, 11.0.2-00, etc., are all considered "n-1" versions.
Review section 12. Current and Superseded Software Support in the Hitachi Vantara Warranty Maintenance and Support Terms for complete details on our Software Support Terms.
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