Solution Properties
Solution ID:
242403060165277
Last Modified Date:
Fri Sep 06 11:38:52 EDT 2024
Taxonomy Path:
Support Information//Data Collection//Networking
Author:
hvuser
How to Gather a Brocade SANnav Management Portal Support Data Collection
Content

Objective

This article explains how data needs to be collected when there are problems with Brocade SANnav Management Portal (SANnav) Software.

Environment

Brocade SANnav Management Portal (SANnav) 2.1.x and 2.2.x or later

Procedure

There are different ways to collect data:

  • If you have an issue with SANnav and Brocade switch(es) you need the SANnav Management Portal Support Data Collection + technical SupportSave from affected/involved switch(es).
  • If there is an issue with the SANnav server you need to collect the SANnav Management Portal Support Data Collection which could be done via browser (preferred method) or command line.
  • In this article we only describe how the SANnav server Support Data gets collected. It is also useful to collect a switch SupportSave that is related to the issue (Brocade Data Collection). It is also helpful to note if there is any time difference between the server time and the switch time.

NOTE: Without a timeline and/or screenshots of the events it is nearly impossible to review the data. Ensure that you open a case based on the serial number of SANnav Management Portal server instead of a switch serial number.

Collect SANnav Management Portal server Support Data Collection via browser

  1. Login to the SANnav Management Portal login window via your browser
    Use the IP address or fully qualified domain name (FQDN) of the SANnav Management Portal server
  2. Go to the menu SANnav in the navigation bar, and then select Services > SANnav Support Data Collection

    090240412233398.png
     

  3. The Generate Support Data dialog will be display after select Actions -> Generate

    Brocade SANnav Management Portal 2.2.x
    090240412233399.png

    090240412233400.png

    Brocade SANnav Management Portal 2.1.x

    090240412233405.png

    090240412233406.png

  4. Select Logs only when you initial open a case.

    090240412233401.png

    Otherwise select Logs and Database -> Full

    090240412233402.png
     
  5. The process will start after select OK

    090240412233403.png
     
  6. Collecting support data takes some time, and may times few hours. The files generated are listed under Generated Support Data Files in the
    SANnav Support Data Collection page. You may need to refresh the browser to see the newly generated collection

    Note
    For SANnav Management Portal 2.1.x the Generate button is in a disabled state while support data is being collected.
    For SANnav Management Portal 2.2.x if you attempt another Generate following screen will be displayed

    090240412233408.png
     
  7. Download the Support Data Collection once the process is ready and the file is displayed at Services > SANnav Support Data Collection -> Generated Support Data Files
    Ensure you select a browser download location with sufficient disk space as the file could be multiple GB.

    Note
    SANnav offers scripts for splitting up and merging it back the support data collection file via command line only.
    Instructions are documented at BROCADE® SANNAV™ MANAGEMENT PORTAL USER GUIDE, 2.2.0X

    Brocade SANnav Management Portal 2.2.x

    090240412233409.png

    Brocade SANnav Management Portal 2.1.x

    090240412233410.png

  8. Upload the files to the Hitachi Global Support Center’s Technical Upload Facility found here:
    How to Upload Files to TUF

    Note
    Hitachi Global Support Center’s Technical Upload Facility offers instructions for large files uploads
    Contact the Global Support Center by phone after your upload if your data analysis is urgent!

 

Attachments
CXone Metadata

sannav,SANnav SupportSave,SanNav Log,SANnav 2.1.1,SANnav serial number,SANnav Management Portal,Support Data Collection

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