Resolution
The Export Monitor2 tool is on the storage "...Customer Tools CD" under the "Monitor2" directory. The ISO image can be downloaded from the Hitachi Vantara support site. Select the Hardware downloads and the correct micro-code level related to the storage system.
Download Page:
Instructions for installation are available within the "Monitor2" directory. However, ensure JRE 8.0+ is installed otherwise a handshake error similar to below could occur:
- (details = Received fatal alert: handshake_failure) [MSG ID = 8011].
The documentation link below also provides details on installing and using the Monitor2 tool:
- To collect all export performance data available. From the windows command line execute
| runWin export data -ip xx.xx.xx.xx -login username password |
where -ip is the IP address of the storage controller
-login is the username and password of the storage
Please use the files in the "log" subdirectory to monitor progress and any errors.
WARNING: DO NOT RUN THE EXPORT TOOL WITH THE (- NOCOMPRESS) OPTION!
Once complete zip up the log and out* directories and upload to the Hitachi TUF service and notify Support of the upload.
Additional Notes
Please go to The Download Center -> Hardware Download -> Click the Hardware Tab/Hyperlink -> Select the desired product -> Select the firmware version under the "Components" dropdown (if in doubt, try the latest version) ->Download the "...Customer Tools CD" ISO.
It is best practice to create an exclusive user for running export to ensure it does not get interrupted by other login activity.
The command above will collect and zip up all performance data available within the storage and into an "out" directory of the Monitor2 program.
The whole process will take at least 3 hours depends on the storage configuration
Below are some useful command on usage.
Use help command for full syntax:
Use the "show range" to display available data.
| runWin.bat show range -ip x.x.x.x -login username password |