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Hitachi Vantara Knowledge

How to Register for the Support Website

 

Objective

Register for an account on Support.

Environment

Procedure

Steps for Registration

Before going through the registration steps, make sure to have:

  • Customer Company Name
  • Your Customer Company Email Address
  • Product Name (any product purchased from Hitachi)
  • Serial Number (for a product that matches the above name)

See the Support Registration Flyer for additional information.

  1. Go to https://support.hitachivantara.com. Click Register.
    register_1.png
  2. Follow the prompts to enter your information, make sure to agree to the terms at the bottom by checking the box. Click Complete Registration
    Registration 2020.B.png
  3. Check your email and click the activation link.
    how to register B.png
  4. Enter a New Password and enter your new password again under Confirm Password. Click Submit.
  5. You will be redirected to the login page.
  6. Enter your Username and Password. Click Sign In to access your Support site account.
    Registration 2020.F.png
  7. Select the correct site on the Company Selection page, click Continue.
    Registration 2020.I.png
  8. Click Yes to confirm your selection.
    Registration 2020.J.png
  9. In banner on Support site home page, click COMPLETE REGISTRATION link.
    Registration 2020.G.png
  10. Enter in the Product Serial Number and Product Name then click CONTINUE.
    Registration 2020.H.png
  11. You will now have complete Customer access where you can manage Cases, view site/product information, and subscribe to receive Technical Bulletins

Additional Notes

For more information about Support, please see the following articles:

 

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