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Hitachi Vantara Knowledge

How to Access Support Cases



Access support Cases to review the details and updates.


  • Support Website
  • Partner Portal
  • Salesforce


Customer - Support Website

Customers can access Case details by following the steps listed below:

For instructions on creating a new Case, please see How to Create a New Case on the Support Website.

  1. Login to the Support Website
  2. Hover over MY HITACHI in the top navigation and click on Support Cases
    Access Cases 1.png
  3. By default the view will display your Cases and will not include closed Cases or Remote Ops (Hi-Track) Cases. Those can be included by updating the filters as shown below.
    Access Cases 2.png
  4. Note the 2 search bars for Cases. The top Search bar (green arrow) will search all Cases regardless of the filters that are set. The search bar inline with the filters will only search through Cases that are displayed below and is dependent on the filters. 
    Access Cases 3.png
  5. Click on the Case to view additional details


Additional Notes

If you are a Customer and do not see the option to view Cases, please review the following articles:


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