Virtual Desktop Infrastructure Support Questions
Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product.
General Troubleshooting Questions
- Please describe the issue in detail, screenshot of error would be very helpful.
- Time of the issue? Logs collected right after the issue?
- Is this problem regarding hardware i.e. CB500 blades, Brocade switches or Hitachi storage?
- Is the problem regarding Hitachi adapters i.e. (a) Hitachi Storage Manager for VMware vCenter (b) Hitachi Storage Provider for VMware vCenter?
- Is the problem regarding ESXi hosts?
- Is the problem regarding performance? Host, storage, network?
- Any recent change which may have caused the issue?