Universal Replicator Support Questions
Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product.
General Troubleshooting Questions
- Was it working before or is this a new setup?
- What changed recently that might have broken the functionality?
- Provide a screenshot of the error.
- If using CCI, provide the command that is producing an error.
- What are the HORCM instances related to the problem?
- If using GUI, provide a screenshot of the error message.
- What pairs are being affected by the problem?
- What are the Main Control Unit (MCU) and Remote Control Unit (RCU) arrays model and serials number?
- What Journal IDs are being used by the affected pairs?
- What is the status of the Remote Connections?
- What is the licensed capacity?
Data Collection
- If using CCI to manage Pairs or if you answered yes to question 4, please review CCI Data Collection or Get Config.
- Upload data to https://tuf.hitachivantara.com/servers.php.
- Dump collection via Remote Ops (Hi-Track) or customer.