Dynamic Provisioning Support Questions
Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product.
Top Troubleshooting Questions
- What kind of problem are you experiencing? Or what question do you have regarding Dynamic Provisioning? (more detail the better)
- Where are you administering and seeing the issues with the Hitachi Dynamic Provisioning (HDP)? (e.g., SNM2, Storage Navigator, HCS)?
- What action has been taken before contacting support?
- If problem, what specific DP Pools are involved?
- Does the Microcode version support the feature you are trying to use?
- If this is an install: Is it licensed?
- Is this an existing configuration? Or if this is a new install, is this a CE or GSS or Customer install?
- Is the HDP pool out of space?
- Please collect the error message screenshot and take a midrange simple trace or collect a enterprise subsystem dump.
- Do you have access to the user's guide for HDP?
- If this is related to ZPR (Zero Page Reclaim), have you reclaimed space from the operating system prior to reclaiming it on the storage?