What are the Risks of Operating Beyond End of Support Life (EOSL)?
Question
What are the Risks of Operating Beyond End of Support Life (EOSL)?
Environment
- All Hitachi Vantara EOSL products
Answer
Hitachi Vantara has a well established End of Support Life (EOSL) policy that addresses product lifecycle changes as they occur in market demand, technology innovation and new product development. You can find this policy at Hitachi Vantara Support Services End-of-Life Policy.
Customers who choose to run their environments up to and beyond these published EOSL dates run the risk of unplanned downtime without any support lifeline. Even for those customers with products that have the option of obtaining a Best Effort support contract, they do so with the below known risks.
- There is a minimal supply of available spare parts and Hitachi makes no guarantee of any spare parts availability. Since these parts are no longer manufactured there is no new spare parts supply.
- There will be no further software development, microcode updates, fixes/patches, features or functions added to these products. Typical software support for software products will not be offered.
- There will be no further security updates.
- Engineering Support is no longer available.
- For those customers that are operating under a Best Effort contract, Hitachi Vantara may terminate such contracts at its discretion, regardless of published dates.
- Systems reaching EOSL status are considered outside of their planned life expectancy and the risk of multiple failures increases exponentially. Hitachi Vantara cannot assume responsibility for any outages or data loss occurring due to hardware, software or firmware failures for any reason.
To view the complete Hitachi Vantara Product Lifecycle Matrix, please go to Product_Life-Cycle_Matrix
Additional Notes