- Survey pop-up at the bottom middle of the screen in Knowledge not appearing in Firefox
- Clear browser cache, if that does not work then proceed to step 2.
- Uninstall Firefox from your computer
- Reinstall Firefox on your computer
- Go back to Knowledge and check to make sure you are seeing the survey at the bottom middle of the screen.
Note: Go to https://knowledge.hitachivantara.com/Documents where the survey shows 100% of the time in a collapsed view to make sure it is working.
There can be issues with the Firefox program files so the uninstall and reinstall can help to remove/resolve those issues.
Uninstalling should not result in you loosing your bookmarks or other saved data/settings unless you specify to do so in the uninstall wizard or delete the folder from your computer.