Global Services Areas
This document reflects Hitachi Vantara geographic service coverage. Hitachi Vantara has service centers in each of these locations and can provide the published onsite service levels1 within 50 miles / 80 kilometers. Service levels and committed response times outside of the noted locations and service zones are subject to local service management approval. Accelerated service levels or response times, other than same-day service, even within the service zones, also requires local service management approval.
A service center is defined as a location where there is Hitachi Vantara trained personnel dedicated to providing service on its own products. Hitachi Vantara reserves the right to use both its own personnel as well as subcontractors to provide onsite and remote services.
The service center locations are subject to change, additions and deletions, without notice. Hitachi Vantara will make every effort to ensure that there is no adverse effect to any customer due to any changes in the geographic service coverage.
Europe/Middle East/Africa Hitachi Vantara Direct Support
|
Country/Province/ State |
Service Locations |
|
Austria |
Vienna, Salzburg, Innsbruck, Linz, Graz, Wien |
|
Belgium & Luxemburg |
Brussels, Gent |
|
Denmark |
Copenhagen, Aarhus, Haderslev |
|
Finland |
Espoo |
|
France |
Aix, Angers, Bordeaux, Dijon, Lille, Lyon, Macon, Marseille, Metz, Montpellier, Nancy, Nantes, Paris, Rennes, Strasbourg, Tours |
|
Germany |
Berlin, Dusseldorf, Frankfurt, Hamburg, Hanover, Koeln, Mannheim, Munchen, Munster, Nuernberg, Stuttgart, Leipzig, Magdeburg |
|
Iceland |
|
|
Ireland |
Dublin (Managed out of UK) |
|
Israel |
Tel Aviv |
|
Italy |
Milan, Rome,Padua, Turin, Parma, Bologna, Naples, Bari |
|
Liechtenstein |
|
|
Monaco |
|
|
Netherlands |
Amsterdam, Zaltbommel |
|
Norway |
Oslo |
| Russia | Moscow |
| Saudi Arabia | Riyadh, Dammam, Al-Khobar, Jeddah |
|
Spain |
Barcelona, Madrid, Zaragoza, Bilbao, Palma de Mallorca, Santiago de Compostela, Valencia, Santander, Sevilla |
|
Republic of South Africa |
Cape Town, Johannesburg, Durban |
|
Sweden |
Gothenburg, Stockholm, Sundsvall. Malmo can also be maintained from Denmark. |
|
Switzerland |
Basel, Bern, Geneva, Lugano, Luzern, St Gallen, Zurich |
|
Turkey |
Istanbul, Ankara |
| UAE | Abu-Dhabi, Dubai |
|
United Kingdom |
Birmingham, Bristol, Edinburgh, London, Manchester |
|
Vatican City |
|
Asia Pacific Hitachi Vantara Direct Support
|
Country/Province/ State |
Service Locations |
|
Australia |
Adelaide, Brisbane, Canberra,Melbourne, Perth, Sydney |
|
China |
North Region Beijing, Changchun, Jinan, Xi’an, Urumuqi, Shenyang, Yinchuan East Region Shanghai, Nanjing, Suzhou, Hangzhou, Wuhan, Nanchang, Hefei South Region Guangzhou, Fuzhou, Nanning, Shenzhen, Changsha West Region Chengdu, Chongqian, Lasha, Kunming |
|
Hong Kong |
Hong Kong |
|
India |
Mumbai, Bangalore, New Delhi, Pune, Hyderabad, Chennai |
|
Macau |
Macau |
|
New Zealand |
Auckland, Wellington |
|
Singapore |
Singapore |
Latin America Hitachi Vantara Direct Support
|
Country/Province/ State |
Service Locations |
|
Argentina |
Buenos Aires |
|
Brazil |
Sao Paulo, Brasilia, Rio De Janeiro |
|
Chile |
Santiago |
|
Colombia |
Bogota |
|
Mexico |
Mexico City, Monterey |
North America Hitachi Vantara Direct Support
|
Country/Province/ State |
Service Locations |
|
Alabama |
Birmingham |
|
Arizona |
Phoenix, Tucson |
|
Arkansas |
Little Rock, Bentonville |
|
California |
Sacramento, San Francisco, San Jose, Los Angeles, San Diego. |
|
Colorado |
Denver |
|
Connecticut |
Greenwich, Hartford |
|
Delaware |
Wilmington |
|
Florida |
Jacksonville, Miami, Orlando, Tampa |
|
Georgia |
Atlanta, Columbus |
|
Iowa |
Des Moines |
|
Illinois |
Chicago, Bloomington |
|
Indiana |
Indianapolis |
|
Kentucky |
Louisville |
|
Maryland |
Baltimore |
|
Massachusetts |
Boston |
|
Michigan |
Detroit, Grand Rapids |
|
Minnesota |
Minneapolis |
|
Mississippi |
Jackson |
|
Missouri |
Kansas City, St. Louis |
|
Nebraska |
Omaha |
|
Nevada |
Las Vegas |
|
New Jersey |
Somerset |
|
New Mexico |
Albuquerque |
|
New York |
Albany, New York City, Buffalo |
|
North Carolina |
Charlotte, Raleigh |
|
Ohio |
Cincinnati, Cleveland, Columbus |
|
Oklahoma |
Oklahoma City, Tulsa |
|
Oregon |
Portland |
|
Pennsylvania |
Philadelphia, Pittsburgh |
|
South Carolina |
Columbia, Greenville |
|
Tennessee |
Memphis, Nashville |
|
Texas |
Austin, Dallas, Houston, San Antonio |
|
Utah |
Salt Lake City |
|
Virginia |
Richmond |
|
Washington |
Seattle |
|
Washington D.C. |
District of Columbia |
|
Wisconsin |
Milwaukee, Madison |
|
Alberta |
Calgary, Edmonton |
|
British Columbia |
Vancouver, Victoria |
|
Manitoba |
Winnipeg |
|
Ontario |
Ottawa, Toronto |
|
Quebec |
Montreal, Quebec City |
Americas Direct / ASP
|
Country |
Hitachi Vantara Direct Support |
ASP Support |
|
Argentina |
Y |
Y |
|
Barbados |
|
Y |
|
Belize |
|
Y |
|
Bermuda |
|
Y |
|
Bonaire, St. Eustatiusand Saba |
|
Y |
|
British Virgin Islands |
|
Y |
|
Brazil |
Y |
|
|
Canada |
Y |
|
|
Cayman Islands |
|
Y |
|
Chile |
Y |
|
|
Colombia |
Y |
|
|
Costa Rica |
|
Y |
|
Dominica |
|
Y |
|
Dominican Republic |
|
Y |
|
Ecuador |
|
Y |
|
El Salvador |
|
Y |
|
Guadeloupe |
|
Y |
|
Guatemala |
|
Y |
|
Guyana |
|
Y |
|
Haiti |
|
Y |
|
Honduras |
|
Y |
|
Jamaica |
|
Y |
|
Mexico |
Y |
|
|
Nicaragua |
|
Y |
|
North America |
Y |
|
|
Panama |
|
Y |
|
Paraguay |
|
Y |
|
Peru |
|
Y |
|
Puerto Rico |
|
Y |
|
Saint Kitts and Nevis |
|
Y |
|
St. Vincent and Grenada |
|
Y |
|
St Marteen |
|
Y |
|
St. Lucia |
|
Y |
|
Surinam |
|
Y |
|
Trinidad/Tobago |
|
Y |
|
United States |
Y |
Y |
|
Uruguay |
|
Y |
|
Venezuela |
|
Y |
APAC Direct / ASP
|
Country |
Hitachi Vantara Direct Support |
ASP Support |
|
Australia |
Y |
|
|
Bangladesh |
|
Y |
| Cambodia | Y | |
|
China |
Y |
Y |
|
Hong Kong |
Y |
Y |
|
India |
Y |
Y |
|
Indonesia |
|
Y |
|
Macau |
Y |
Y |
|
Malaysia |
|
Y |
|
Myanmar |
|
Y |
|
New Zealand |
Y |
Y |
|
Philippines |
|
Y |
|
Singapore |
Y |
Y |
|
South Korea |
|
Y |
|
Sri Lanka |
|
Y |
|
Taiwan |
|
Y |
|
Thailand |
|
Y |
|
Vietnam |
|
Y |
EMEA Direct / ASP
|
Country |
Hitachi Vantara Direct Support |
ASP Support |
|
Algeria |
|
Y |
|
Austria |
Y |
|
|
Azerbaijan |
|
Y |
|
Bahrain |
|
Y |
|
Belarus |
|
Y |
|
Belgium |
Y |
|
|
Bosnia |
|
Y |
|
Botswana |
|
Y |
|
Bulgaria |
|
Y |
|
Croatia |
|
Y |
|
Cyprus |
|
Y |
|
Czech Republic |
|
Y |
|
Denmark |
Y |
|
|
Egypt |
|
Y |
|
Estonia |
|
Y |
|
Finland |
Y |
|
|
France |
Y |
|
|
Georgia |
|
Y |
|
Germany |
Y |
|
|
Ghana |
|
Y |
|
Greece |
|
Y |
|
Hungary |
|
Y |
|
Iceland |
Y |
|
|
Ireland |
Y |
|
|
Israel |
Y |
|
|
Italy |
Y |
|
|
Ivory Coast |
|
Y |
|
Jordan |
|
Y |
|
Kazakhstan |
|
Y |
|
Kenya |
|
Y |
|
Kingdom of Saudi Arabia |
Y |
Y |
|
Kuwait |
|
Y |
|
Latvia |
|
Y |
|
Liechtenstein |
Y |
|
|
Lithuania |
|
Y |
|
Luxemburg |
Y |
|
|
Macedonia |
|
Y |
|
Malawi |
|
Y |
|
Mali |
|
Y |
|
Malta |
|
Y |
|
Manturia |
|
Y |
|
Mauritius |
|
Y |
|
Moldova |
|
Y |
|
Monaco |
Y |
|
|
Montenegro |
|
Y |
|
Morocco |
|
Y |
|
Mozambique |
Y |
|
|
Namibia |
|
Y |
|
Nigeria |
|
Y |
|
Netherlands |
Y |
|
|
Norway |
Y |
|
|
Oman |
|
Y |
|
Pakistan |
|
Y |
|
Poland |
|
Y |
|
Portugal |
|
Y |
|
Qatar |
|
Y |
|
Romania |
|
Y |
|
Russia |
Y |
Y |
|
Saudi Arabia |
|
Y |
|
Senegal |
|
Y |
|
Serbia |
|
Y |
|
Slovakia |
|
Y |
|
Slovenia |
|
Y |
|
South Africa |
Y |
|
|
Spain |
Y |
|
|
Sweden |
Y |
|
|
Switzerland |
Y |
|
|
Tanzania |
|
Y |
|
Tunisia |
|
Y |
|
Turkey |
Y |
|
|
UAE |
Y |
Y |
|
Uganda |
|
Y |
|
Ukraine |
|
Y |
|
United Kingdom |
Y |
|
|
Vatican City |
Y |
|
|
Yemen |
|
Y |