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Outside service Partner
Hitachi Vantara Knowledge

Global Services Areas

This document reflects Hitachi Vantara (Hitachi) geographic service coverage. Hitachi Vantara has service centers in each of these locations and can provide same-day service within 50 miles / 80 kilometers. Service levels and committed response times outside of the noted locations and service zones are subject to local service management approval. Accelerated service levels or response times, other than same-day service, even within the service zones, also requires local service management approval.

A service center is defined as a location where there is Hitachi Vantara trained personnel dedicated to providing service on its own products. Hitachi Vantara reserves the right to use both its own (Hitachi) personnel as well as subcontractors to provide onsite and remote services.

The service center locations are subject to change, additions and deletions, without notice. Hitachi Vantara will make every effort to ensure that there is no adverse effect to any customer due to any changes in the geographic service coverage

 

Europe/Middle East/Africa Hitachi Direct Support

Country/Province/State

Service Locations

Austria

Vienna, Salzburg, Innsbruck

Linz, Graz, Wien

Belgium & Luxemburg

Brussels, Gent

Denmark

Copenhagen, Aarhus, Haderslev

Finland

Espoo

France

 

 

Aix, Angers, Bordeaux, Dijon, Lille, Lyon, Macon, Marseille, Metz, Montpellier, Nancy, Nantes, Paris, Rennes, Strasbourg, Tours

 

Germany

Berlin, Dusseldorf, Frankfurt, Hamburg, Hanover, Koeln, Mannheim, Munchen, Munster, Nuernberg, Stuttgart, Leipzig, Magdeburg

Iceland

 

Ireland

Dublin (Managed out of UK)

Israel

Tel Aviv

Italy

Milan, Rome,Padua, Turin, Parma, Bologna, Naples, Bari

Liechtenstein

 

Monaco

 

Netherlands

Amsterdam, Zaltbommel

Norway

Oslo

Spain

Barcelona, Madrid, Zaragoza, Bilbao, Palma de Mallorca, Santiago de Compostela, Valencia, Santander, Sevilla

Republic of South Africa

Cape Town, Johannesburg, Durban

Sweden

Gothenburg, Stockholm, Sundsvall.  Malmo can also be maintained from Denmark.

Switzerland

Basel, Bern, Geneva, Lugano, Luzern, St Gallen, Zurich

Turkey

Istanbul, Ankara

United Kingdom

Birmingham, Bristol, Edinburgh, London, Manchester

Vatican City

 

 

Asia Pacific Hitachi Direct Support

Country/Province/State

Service Locations

Australia

Adelaide, Brisbane, Canberra,Melbourne, Perth, Sydney

China

North Region Beijing, Changchun, Jinan, Xi’an, Urumuqi,  Shenyang, Yinchuan

East Region Shanghai, Nanjing, Suzhou, Hangzhou, Wuhan, Nanchang, Hefei

South Region Guangzhou, Fuzhou, Nanning, Shenzhen, Changsha

West Region Chengdu, Chongqian, Lasha, Kunming

Hong Kong

Hong Kong

India

Mumbai, Bangalore, New Delhi, Pune, Hyderabad, Chennai

Macau

Macau

Malaysia Kuala Lumpur

New Zealand

Auckland, Wellington

Singapore

Singapore

 

Latin America Hitachi Direct Support

Country/Province/State

Service Locations

Argentina

Buenos Aires

Brazil

Sao Paulo, Brasilia, Rio De Janeiro, Belo Horizonte, Curitiba, Porto  Alegre

Chile

Santiago

Colombia

Bogota

Mexico

Mexico City, Monterey

 

North America Hitachi Direct Support

Country/Province/State

Service Locations

Alabama

Birmingham

Arizona

Phoenix, Tucson

Arkansas

Little Rock, Bentonville

California

Sacramento, San Francisco, San Jose, Los Angeles, San Diego.

Colorado

Denver

Connecticut

Greenwich, Hartford

Delaware

Wilmington

Florida

Jacksonville, Miami, Orlando, Tampa

Georgia

Atlanta, Columbus

Iowa

Des Moines

Illinois

Chicago, Bloomington

Indiana

Indianapolis

Kentucky

Louisville

Maryland

Baltimore

Massachusetts

Boston

Michigan

Detroit, Grand Rapids

Minnesota

Minneapolis

Mississippi

Jackson

Missouri

Kansas City, St. Louis

Nebraska

Omaha

Nevada

Las Vegas

New Jersey

Somerset

New Mexico

Albuquerque

New York

Albany, New York City, Buffalo

North Carolina

Charlotte, Raleigh

Ohio

Cincinnati, Cleveland, Columbus

Oklahoma

Oklahoma City, Tulsa

Oregon

Portland

Pennsylvania

Philadelphia, Pittsburgh

South Carolina

Columbia, Greenville

Tennessee

Memphis, Nashville

Texas

Austin, Dallas, Houston, San Antonio

Utah

Salt Lake City

Virginia

Richmond

Washington

Seattle

Washington D.C.

District of Columbia

Wisconsin

Milwaukee, Madison

Alberta

Calgary, Edmonton

British Columbia

Vancouver, Victoria

Manitoba

Winnipeg

Ontario

Ottawa, Toronto

Quebec

Montreal, Quebec City

 

Americas Direct / ASP

Country

Hitachi Direct Support

ASP Support

Argentina

Y

Y

Barbados

 

Y

Belize

 

Y

Bermuda

 

Y

Bonaire, St. Eustatiusand Saba

 

Y

British Virgin Islands

 

Y

Brazil

Y

 

Canada

Y

 

Cayman Islands

 

Y

Chile

Y

 

Colombia

Y

 

Costa Rica

 

Y

Dominica

 

Y

Dominican Republic

 

Y

Ecuador

 

Y

El Salvador

 

Y

Guadalope

 

Y

Guatemala

 

Y

Guyana

 

Y

Haiti

 

Y

Honduras

 

Y

Jamaica

 

Y

Mexico

Y

 

Nicaragua

 

Y

North America

Y

 

Panama

 

Y

Paraguay

 

Y

Peru

 

Y

Puerto Rico

 

Y

Saint Kittds and Nevis

 

Y

St. Vincent and Grenada

 

Y

St Marteen

 

Y

St. Lucia

 

Y

Surinam

 

Y

Trinidad/Tobago

 

Y

United States

Y

Y

Uruguay

 

Y

Venezuela

 

Y

 

APAC Direct / ASP

Country

Hitachi Direct Support

ASP Support

Australia

Y

 

Bangladesh

 

Y

China

Y

Y

Hong Kong

Y

Y

India

Y

Y

Indonesia

 

Y

Macau

Y

 

Malaysia

Y

Y

Myanmar

 

Y

New Zealand

 

Y

Philippines

 

Y

Singapore

Y

Y

South Korea

 

Y

Sri Lanka

 

Y

Taiwan

 

Y

Thailand

 

Y

Vietnam

 

Y

 

EMEA Direct / ASP

Country

Hitachi Direct Support

ASP Support

Algeria

 

Y

Austria

Y

 

Azerbaijan

 

Y

Bahrain

 

Y

Belarus

 

Y

Belgium

Y

 

Bosnia

 

Y

Botswana

 

Y

Bulgaria             

 

Y

Croatia

 

Y

Cyprus

 

Y

Czech Republic

 

Y

Denmark

Y

 

Egypt

 

Y

Estonia

 

Y

Finland

Y

 

France

Y

 

Georgia

 

Y

Germany

Y

 

Ghana

 

Y

Greece

 

Y

Hungary

 

Y

Iceland

Y

 

Ireland

Y

 

Israel

Y

 

Italy

Y

 

Ivory Coast

 

Y

Jordan

 

Y

Kazakhstan

 

Y

Kenya

 

Y

Kingdom of Saudi Arabia

 

Y

Kuwait

 

Y

Latvia

 

Y

Liechtenstein

Y

 

Lithuania

 

Y

Luxemburg

Y

 

Macedonia

 

Y

Malawi

 

Y

Mali

 

Y

Malta

 

Y

Manturia

 

Y

Mauritius

 

Y

Moldova

 

Y

Monaco

Y

 

Montenegro

 

Y

Morocco

 

Y

Mozambique

Y

 

Namiba

 

Y

Nigeria

 

Y

Netherlands

Y

 

Norway

Y

 

Oman

 

Y

Pakistan

 

Y

Poland

 

Y

Portugal

 

Y

Qatar

 

Y

Romania

 

Y

Russia

Y

Y

Saudi Arabia

 

Y

Senegal

 

Y

Serbia

 

Y

Slovakia

 

Y

Slovenia

 

Y

South Africa

Y

 

Spain

Y

 

Sweden

Y

 

Switzerland

Y

 

Tanzania

 

Y

Tunisia

 

Y

Turkey

Y

 

UAE

 

Y

Uganda

 

Y

Ukraine

 

Y

United Kingdom

Y

 

Vatican City

Y

 

Yemen

 

Y