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Hitachi Vantara Knowledge

Geographic Service Coverage From Hitachi Vantara


This document reflects Hitachi Vantara’s geographic service coverage. Hitachi Vantara has service centers in each of the listed locations and can provide the published on-site service levels1 within 50 miles or 80 kilometers of such service location. Service levels and committed response times outside of the noted locations and service zones are subject to service management approval. Accelerated service levels or response times, other than same-day service, even within the service zones, also require service management approval.

A service location is defined as a location where there are personnel trained by Hitachi Vantara to provide service on Hitachi products. The service locations are subject to change, additions and deletions, without notice. Hitachi Vantara reserves the right to use both its own personnel and subcontractors to provide on-site and remote services.

Europe/Middle East/Africa: Hitachi Vantara Support

Country/State Hitachi Vantara’s Service Locations
Austria Vienna, Linz
Belgium and Luxembourg Brussels
Denmark Copenhagen, Aarhus
Finland Helsinki
France Bordeaux, Lyon, Montpellier, Nantes, Paris
Germany Berlin, Dusseldorf, Frankfurt, Hamburg, Hanover, Koeln, Mannheim, Munchen, Munster, Nuernberg, Stuttgart, Leipzig, Magdeburg
Ireland Dublin
Israel Tel Aviv
Italy Milan, Rome
Netherlands Amsterdam, Zaltbommel
Norway Oslo
Spain Barcelona, Madrid
Republic of South Africa Cape Town, Johannesburg
Sweden Stockholm
Switzerland Bern, Geneva, Zurich
Turkey Istanbul, Ankara
United Kingdom Bracknell, Slough, Edinburgh, London, Manchester

Asia Pacific: Hitachi Vantara Support

Country/State Hitachi Vantara’s Service Locations
Australia Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney
China  North Region Beijing, Changchun, Jinan, Xi’an, Urumuqi, Shenyang, Yinchuan East Region Shanghai, Nanjing, Suzhou, Hangzhou, Wuhan, Nanchang, Hefei South Region Guangzhou, Fuzhou, Nanning, Shenzhen, Changsha West Region Chengdu, Chongqian, Kunming
Hong Kong  Hong Kong
India Mumbai, Bangalore, New Delhi, Pune, Hyderabad, Chennai, Ahmedabad, Gujrat
Macau Macau
Malaysia Kuala Lumpur
New Zealand Auckland, Wellington
Singapore Singapore

Latin America: Hitachi Vantara Support

Country/State Hitachi Vantara’s Service Locations
Argentina Buenos Aires
Brazil Sao Paulo, Brasilia, Rio De Janeiro, Belo Horizonte
Chile Santiago
Colombia Bogota, Medelin
Mexico Mexico City, Monterey, Queretaro

North America: Hitachi Vantara Support

Country/State Hitachi Vantara’s Service Locations
Alabama Birmingham
Arizona Phoenix
Arkansas Bentonville
California Sacramento, San Francisco, San Jose, Los Angeles, San Diego
Colorado Denver
Connecticut Greenwich, Hartford
Delaware Wilmington
Florida Miami, Orlando, Tampa
Georgia Atlanta, Columbus
Illinois Chicago
Indiana Indianapolis
Iowa Des Moines
Maryland Baltimore
Massachusetts Boston
Michigan Detroit
Minnesota Minneapolis
Missouri Kansas City, St. Louis
Nebraska Omaha
Nevada Las Vegas, Reno
New Jersey Somerset
New York Albany, New York City, Buffalo
North Carolina Charlotte, Raleigh, Winston Salem
Ohio Cincinnati, Cleveland, Columbus
Oklahoma Oklahoma City, Tulsa
Oregon Portland
Pennsylvania Philadelphia, Pittsburgh
South Carolina Columbia
Tennessee Memphis, Nashville
Texas Austin, Dallas, Houston, San Antonio
Utah Salt Lake City
Virginia Richmond
Washington Seattle, Spokane
Washington D.C. District of Columbia
Wisconsin Milwaukee, Madison
Alberta Calgary
British Columbia Vancouver, Victoria
Manitoba Winnipeg
Ontario Ottawa, Toronto
Quebec Montreal, Quebec City

Americas: Hitachi Vantara Support and ASP Support Availability

Country/State Hitachi Vantara Support ASP Support
Argentina Y Y
Brazil Y  
Canada Y  
Chile Y  
Colombia Y  
Costa Rica   Y
Dominican Republic   Y
Ecuador   Y
El Salvador   Y
Guatemala   Y
Honduras   Y
Mexico Y  
Nicaragua   Y
Panama   Y
Paraguay   Y
Peru   Y
United States Y  
Uruguay   Y
Venezuela   Y

APAC: Hitachi Vantara Support and ASP Support Availability

Country/State Hitachi Vantara Support ASP Support
Australia Y  
Bangladesh   Y
Cambodia   Y
China Y Y
Hong Kong Y  
India Y Y
Indonesia   Y
 Macau Y  
Malaysia Y Y
Myanmar   Y
New Zealand Y  
Philippines   Y
Singapore Y  
South Korea   Y
Sri Lanka   Y
Taiwan   Y
Thailand   Y
Vietnam   Y

EMEA: Hitachi Vantara Support and ASP Support Availability

Country/State Hitachi Vantara Support ASP Support
Algeria   Y
Angola   Y
Armenia   Y
Austria Y  
Azerbaijan   Y
Belgium Y  
Bosnia   Y
Botswana Y*  
Bulgaria   Y
Cameroon   Y
Croatia   Y
Cyprus   Y
Czech Republic   Y
Denmark Y  
Egypt   Y
Estonia   Y
Finland Y  
France Y  
Georgia   Y
Germany Y  
Ghana   Y
Greece   Y
Hungary   Y
Iceland Y*  
Ireland Y  
Israel Y  
Italy Y  
Ivory Coast   Y
Kazakhstan   Y
Kenya   Y
Kingdom of Saudi Arabia   Y
Kyrgyzstan   Y
Latvia   Y
Liechtenstein Y*  
Lithuania   Y
Luxemburg Y  
Macedonia   Y
Malawi Y*  
Mali   Y
Malta   Y
Mauritania   Y
Mauritius   Y
Moldovia   Y
Monaco Y*  
Montenegro   Y
Morocco   Y
Mozambique Y*  
Namibia Y*  
Netherlands Y  
Nigeria   Y
Norway Y  
Pakistan   Y
Poland   Y
Portugal   Y
Romania   Y
Saudi Arabia   Y
Senegal   Y
Serbia   Y
Slovakia   Y
Slovenia   Y
South Africa Y  
Spain Y  
Sweden Y  
Switzerland Y  
Tajikistan   Y
Tanzania   Y
Tunisia   Y
Turkey Y  
Turkmenistan   Y
Uganda   Y
Ukraine   Y
United Arab Emirates   Y
United Kingdom Y  
Uzbekistan   Y
Vatican City Y*  
Yemen   Y
Zambia   Y

* No in-country service location; reduced service level options only

 

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