Skip to main content
Close
Hitachi Vantara Knowledge

How to Collect a System Dump from a Storage Array with No SVP

  1. Last updated
  2. Save as PDF

 

Objective

Collect dump data for problem determination for the Global Support center

Environment

  • VSP G130 G/F350 G/F370 G/F700 G/F900
  • VSP E-series
  • No SVP or SVP 2

Procedure

1. Confirm Browser popup blocker setting is disabled. Popup windows must be allowed.

2. Login to Storage Advisor Embedded using Controller 1 or 2  public IP address

NOTE - If a Controller is blocked due to failure or maintenance, ensure you connect to the WORKING controller otherwise the dump may be invalid

1_logintoHSAE.jpg

3. Use link on right side of Browser, next to Warning, to open Maintenance Utility

  • Click on icon, select Maintenance Utility

2_loginto MU.jpg

NOTE - you can also go directly to the Maintenance Utility by specifying the IP address of Storage Advisor Embedded and /MaintenanceUtility/
e.g. https://x.x.x.x/MaintenanceUtility/

4. In the Maintenance Utility, navigate to Menu, Select System Management, then Download System Dump

  • Default dump type for Global Support Analysis is System Dump

3_selectdumptypeb.jpg

5. Select OK in confirmation window

4_ok.jpg

6. Select location to save dump file, not file name ot be saved is hdcp_dump.dmp

5_savefile.jpg

7. Wait several minutes for message that dump has completed downloading.

6_downloadcomplete.jpg

8. Transfer file to Global Support Center to the upload facility (TUF)

 

Additional Notes

The file name to collect and transfer is named hdcp_dump.dmp