Hitachi Remote Ops Log Collection For Enterprise Arrays (SVP Agent)
Remote Ops (Hi-Track) Log Enterprise Data Collection
Remote Ops (Hi-Track) files can be in 2 locations, depending on their configuration.
The 2 locations are the SVP and another separate server for the Site Manager.
Required Logs if on the SVP
Upload the following:
- C:\HDS\Logs (copy the entire Logs directory)
- C:\hds\datfiles\Hi-Track.dat
If Site Manager is installed on separate server, then also collect the following from that server.
- C:\HDS\Logs (copy the entire Logs directory)
- C:\Program Files (x86)\Hitachi Data Systems\Hi-Track\HiTrack.xml file
- Note** If Version D2 or higher use: C:\Program Files (x86)\Hitachi Vantara\Hitachi Remote Ops Service Processor Agent \HiTrack.xml file