Cisco

Which switch Model are you working on?
What software are you working on and version? (ie. DCNM)
What type of environment? (ie. SAN, FCIP, FCoE)
Please gather a “show tech support detail” of the affected switch(s): Here
Once collected please upload to our Technical Upload Facility: https://tuf.hitachivantara.com/upload.php

Please provide responses to the following questions below.

1. Is the switch responsive? Do you have a green or amber colored link on the device?
   - If all lights are light up and switch is none responsive for several minutes, perform a hard reset. Once device is back online upload a show tech support detail for analysis.
2. Is there a failed component,(blade, fan, power supply SFP, Cable)?
   - List all failed components or ports and provide screen shots of device failure or a show tech support detail to case.
3. Is there a failed Port or Connection, if so please list all affected ports?
   - If a port is indicating an amber light or no light verify all physical components such as cable connection, SFP seated properly, verify if light is visible. Check the host connection verify HBA and cable are connected and green link status is on.
4. Is the Port flapping or intermittently connecting to hosts, if so please list all affected ports?
   - Provide a list of all affected ports, if multiple fabrics provide a list of the fabrics within the affected environment and hosts.
5. Is the switch experiencing latency or port traffic issues?
   - Please provide “show tech support detail” provide as much detail of the issue as possible.
6. Please list any other issues not found above.

Switch Software: DCNM

1. What is your current version?
2. Please provide screen shots of error?
3. Please identify the current Operating System details and the amount of physical memory (RAM)?
4. Is the management server BIOs up to date?

Brocade

Which switch Model are you working on?
What software are you working on and version? (ie. DCFM, BNA)
What type of environment? (ie. SAN, FCIP, FCoE)
Please gather a “support save” of the affected switch(s): Networking
Once collected please upload to our Technical Upload Facility: https://tuf.hitachivantara.com/upload.php
 

1. Is the switch responsive? Do you have a green or amber colored link on the device?
   1. if all lights are light up and switch is none responsive for several minutes, perform a hard reset. Once device is back online upload a show tech support detail for analysis.
2. Is there a failed component,(blade, fan, power supply SFP, Cable)?
3. List all failed components or ports and provide screen shots of device failure or a support save” to case.
4. Is there a failed Port or Connection, if so please list all affected ports?
5. If a port is indicating an amber light or no light verify all physical components such as cable connection, SFP seated properly, verify if light is visible. Check the host connection verify HBA and cable are connected and green link status is on.
6. Is the Port flapping or intermittently connecting to hosts, if so please list all affected ports?
7. Provide a list of all affected ports, if multiple fabrics provide a list of the fabrics within the affected environment and hosts.
8. Is the switch experiencing latency or port traffic issues?
9. Please provide “supportsave” provide as much detail of the issue as possible.
10. Please list any other issues not found above?

Switch Software: BNA

To assist you with your BNA issue, could you please indicate which version you are running, current Operating System details and the amount of Physical memory and please also capture the BNA server logs and upload them to TUF? Instructions are below.
Capturing Server support save data
To capture server support save files, complete the following steps.

1. Select Monitor > Technical Support > SupportSave.
   The SupportSave dialog box displays.
2. Select the Server SupportSave check box to run supportsave on the server.
3. Make sure the Client SupportSave check box is clear.
4. Enter a file name for the server support save file in the File Name field.
   The default file name is DCM-SS-Time_Stamp.
5. Select the Include Database check box to include the database in the support save
   Select the Full option to capture the entire database.
6. Click OK on the SupportSave dialog box.
7. Click OK on the message.

Please provide any screen shots of the error?