Downloading dump files

Collecting dump files manually

You can collect dump files manually if the dump tool is unavailable or is causing an error in the dump files.

Note

installDir indicates the installation directory of the storage management software and the SVP software (for example, C:\Mapp).
%USERPROFILE% indicates the installation login user of the SVP (for example, C:\Users\<user name>).
%WINDIR% indicates the Windows folder in the system drive (for example, C:\Windows).
[Storage system number](Example) When the storage system number is 832000400001, the folder name is as follows:. <installDir>\wk\832000400001\DKC200\mp\pc\*.trc
Note that some files do not exist depending on the operating environment.

Files to collect manually:

<installDir>¥wk¥supervisor¥dkcman¥log¥*.*
installDir>¥wk¥supervisor¥dkcman¥cnf¥*.*
<installDir>¥wk¥supervisor¥rmiserver¥log¥*.*
<installDir>¥wk¥supervisor¥rmiserver¥cnf¥*.*
<installDir>¥wk¥supervisor¥sdlist¥log¥*.*
<installDir>¥wk¥supervisor¥mappiniset¥logs¥MappIniSet¥*.*
<installDir>¥wk¥supervisor¥mappiniset¥mpprt¥cnf
<installDir>¥wk¥supervisor¥assist¥log¥*.*
<installDir>¥wk¥supervisor¥assist¥cfg¥*.*
<installDir>¥wk¥supervisor¥assist¥dat¥*.*
<installDir>¥wk¥supervisor¥assist¥history¥*.*
<installDir>¥wk¥supervisor¥comweb¥logs¥*.*
<installDir>¥wk¥supervisor¥microsetup¥log¥*.*
<installDir>¥wk¥supervisor¥portmanager¥cnf¥*.*
<installDir>¥wk¥supervisor¥portmanager¥logs¥PortManager¥*.*
<installDir>¥wk¥supervisor¥restapi¥data
<installDir>¥wk¥supervisor¥restapi¥logs
<installDir>¥wk¥supervisor¥restapi¥build.json
<installDir>¥wk¥supervisor¥restapi¥version.json
<installDir>¥wk¥supervisor¥system¥log¥*.log
<installDir>¥wk¥[Storage system number]¥DKC200¥mp¥pc¥*.trc
<installDir>¥wk¥[Storage system number]¥DKC200¥mp¥pc¥*.dmp
<installDir>¥wk¥[Storage system number]¥DKC200¥mp¥pc¥*.dbg
<installDir>¥wk¥[Storage system number]¥DKC200¥mp¥pc¥*.dmb
<installDir>¥wk¥[Storage system number]¥DKC200¥mp¥pc¥*.ini
<installDir>¥wk¥[Storage system number]¥DKC200¥mp¥pc¥*.inf
<installDir>¥wk¥[Storage system number]¥DKC200¥san¥SN2¥SN2Files¥logs¥*.*
<installDir>¥wk¥[Storage system number]¥DKC200¥san¥SN2¥SN2¥logs¥*.*
<installDir>¥wk¥[Storage system number]¥DKC200¥san¥cgi-bin¥utility¥log¥*.*
<installDir>¥wk¥[Storage system number]¥DKC200¥others¥commdata¥*.*
<installDir>¥wk¥[Storage system number]¥DKC200¥config¥*.cfg
¥wk¥[Storage system number]¥SMI\logs\*.*
<installDir>¥OSS¥apache¥logs¥*.log
<installDir>¥OSS¥apache¥logs¥ssl¥*.log
<installDir>¥OSS¥jetty¥logs¥*.log
%USERPROFILE%¥AppData¥LocalLow¥Sun¥Java¥Deployment¥log
%WINDIR%¥system32¥config¥SysEvent.Evt
%WINDIR%¥system32¥config¥SecEvent.Evt
%WINDIR%¥system32¥config¥AppEvent.Evt
%WINDIR%¥minidump¥*.dmp
%WINDIR%¥System32¥Winevt¥Logs¥Application.evtx
%WINDIR%¥System32¥Winevt¥Logs¥Security.evtx
%WINDIR%¥System32¥Winevt¥Logs¥System.evtx
%WINDIR%¥system32¥drivers¥etc¥HOSTS*
%WINDIR%¥system32¥drivers¥etc¥services*
%WINDIR%¥minidump¥*.

Handling performance problems of the SVP

If the following performance problems occur in the SVP, collect the performance information of the SVP and dumps, and then send them to the maintenance personnel.

Slow operation of the SVP
High CPU usage rate of the SVP
Slow operation of the Storage Device List or the Device Manager - Storage Navigator

Caution

The tool used in this procedure collects the performance information of the SVP. This tool is installed in the directories corresponding to the serial numbers of all storage systems registered in the Storage Device List. Although this tool does not collect performance information of individual storage systems, it can collect dump files for the storage system corresponding to the directory used to run the tool. Therefore, for the storage systems other than that storage system, seeGUID-D79B83F7-91B3-497C-8DB8-F0C5189D28FA.xml#GUID-D79B83F7-91B3-497C-8DB8-F0C5189D28FA and Collecting dump files manually to collect the dump files, and then pass them to maintenance personnel.

You can collect performance information of the SVP by using the tool in the following procedure. Collection of performance information takes about one hour, and then the dump files are automatically collected.

Before you begin

Any performance problem of the SVP must be occurring.
You must be logged into the SVP.
Device Manager - Storage Navigator must be running.
All other users (including the SVP user) must stop using the Dump tool.
All maintenance operations must be stopped.
Dump tools from other storage systems must not be used during the process.
The installation directory of the Device Manager - Storage Navigator must be excluded from the real time virus scan targets by the virus detection program.

For the virus detection program settings, see Preventing errors while using virus detection programs on the SVP.

NoteIf the error is in regards to Device Manager - Storage Navigator starting up, collect information about the SVP using the Dump tool, without Device Manager - Storage Navigator running. If some tools are running, performance of the SVP might be further degraded.

Procedure

On the SVP, open a command prompt window with administrator permissions.
Move the current directory to the directory where the tools are installed.

For example, if the serial number of the storage system is 882000400001, the directory where the tool is installed is C:\Mapp\wk\882000400001\DKC200\mp\pc. In this case, enter the following:

cd /d C:\Mapp\wk\882000400001\DKC200\mp\pc

NoteC:\MAPP indicates the installation directory of the storage management software and the SVP software. When the installation directory other than C:\Mapp was specified, replace C:\Mapp with the specified installation directory.
Run the performance information collection tool GetSVPPerfInfo.bat by specifying the output folder of the performance information and dump files. In the command prompt, enter the following:

GetSVPInfo.bat output-directory

For example, when you want to output the performance information and dump files of the SVP to C:\Result_882000400001, enter the following command:

GetSVPPerfInfo.bat C:\Result_882000400001

If you do not specify output directory, the performance information and dump files are output to the following folders:
```
C:\Mapp\wk\882000400001\DKC200\tmp\PerfLog
   C:\Mapp\wk\882000400001\DKC200\tmp\PerfLog
```
In this example, 882000400001 is the serial number of the registered storage system.
Note
- When you enter the command, a space is required between the bat file of the dump tool and the output directory.
- A directory under the network drive cannot be specified as the output destination.
- Do not click or close the command prompt window while running the tool.
- When the tool is being executed, “Executing…” is displayed in the command prompt.
- The dump tool automatically starts collecting dumps after collection of the performance information finishes.
- When all processes are complete, “SVP Performance Information tool is completed.” is displayed in the command prompt.
Check the dump files that were output.
The following files are output:
- CounterResult_YYYYMMDDhhmmss.blg：Windows performance monitor log
- ProcessList_YYYYMMDDhhmmss.csv：Information of the processes running on the SVP
- hdcp.tgz
- zSv_AutoDump.log
- DumpResult.txt
Close the command prompt.
An OS failure might cause a failure of collecting dumps by the dump tool. If the output result of the dump tool in step 4 is not output, collect the dump files manually.
Send all the files that were output in step 4 to the maintenance personnel.