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Hitachi Vantara Knowledge

Installing the SVP software

The SVP software provides out‑of‑band configuration and management of the storage system and collects performance data for key components to enable diagnostic testing and analysis.

The SVP software can be installed on the SVP3, customer-supplied server, or on a virtual server.

Minimum requirements for installing the SVP software on a customer-supplied server

You can install the SVP software for the latest microcode on customer-supplied servers or virtual servers that meet the following minimum requirements:

  • Processor:
    • One core with hyper-threading, two cores without hyper-threading
    • Processor performance comparable to Celeron 1.6 GHz
  • Random-access memory: 8 GB per storage system
  • Hard drive: 300 GB per storage system
  • LAN connection: one 1000Base-T
  • Supported OS:
    • Windows 10 Enterprise (64 bit)
    • Windows 11 Professional/Enterprise
    NoteWhen upgrading the SVP OS from Windows 10 Professional/Enterprise to Windows 11 Professional/Enterprise, re-modify the desktop heap size.
  • Supported virtual servers:
    • VMware ESXi 7.0.0
    • VMware ESXi 7.0.0 Update 2
    • Microsoft Hyper-V Server 2016
    • Microsoft Hyper-V Server 2019

For the latest SVP versions and platforms supported, see

NoteThe customer-supplied server running the Windows operating system cannot be used with the storage system if it belongs to different subnets, and if a router or a firewall is filtering packets according to a defined condition. There is not a limit for the distance between the server running the SVP application and the storage array being managed if they belong to the same subnet.
NoteMake sure that antivirus software running on the SVP is inactive during the following:
  • When installing the storage management software or SVP software on the management server.
  • When using the SVP GUI to update the storage management software, SVP software, or firmware.
  • When using setup.exe to register additional storage systems on the SVP.

Configuring the operating system

Certain settings in Windows 10 and Windows 11 must be configured before installing the SVP software.

Use Remote Desktop Connection to log on to the designated Windows server as the user who was specified during the Windows installation (for example, Administrator). For detailed information about configuring these settings, refer to the documentation for your Windows operating system.

Setting Requirement
SVP locale
  • The SVP and storage management software support the English or Japanese languages.
  • To install the SVP software using a language other than English and Japanese, change the SVP's locale setting to reflect the appropriate language.
Desktop configuration
  • Set the screen saver to blank.
  • Set the wait time to 60 minutes.
Taskbar and Start menu properties
  • Always show all icons and notifications on the taskbar.
  • Open the Taskbar and Start Menu Properties window. Click Customize in the Start Menu tab. Check Run Command and Display on the All Programs menu and the Start menu. Under Music, check Don’t display this item.
Time settings
  • Configure the SVP for Coordinated Universal Time (UTC).
  • Configure the SVP to not synchronize with an Internet time server.
Region settings
  • Hide the language bar.
  • Using System Locale, select the language for your region or preference, and then restart the server.
  • In the Text Services and Input Language box, check whether Japanese(Japan) appears under Installed services. If it does, click the current selection, and then click Remove.
Power management settings
  • Configure the high-performance power options to never turn off the display.
  • Change the advanced power settings to never turn off the hard disk.
  • Set the Minimum processor state percentage to 5%.
Change Action Center settings Clear all items in the Change Action Center window.
Troubleshooting settings In the Change settings window, set Computer Maintenance to Off, and clear all configuration options below Other settings.
Remote Desktop settings
  • Clear Allow Remote Assistance connections to this computer, and check Allow connections only from computers running Remote Desktop with Network Level Authentication (more secure).
  • Select Remote Desktop and Remote Desktop - RemoteFX for both Home/Work (Private) and Public.
Internet Explorer settings
  • Select Allow active content to run in files on My Computer.
  • Clear SSL 2.0, and select Use TLS 1.2.
  • In the Turn on Suggested Sites window, click No, don’t turn on, and then click Next. In the Choose your settings window, click Use express settings, and then click Finish.
Auto-execute settings
  • Turn off the Windows AutoPlay feature.
    • In the Property window, click Enabled and select All drives, and then click OK.
    • Clear Use Autoplay for all media and devices.
Registry settings

Using Regedit:

  • Set HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control \Lsa restrictanonymousto 1 and confirm that Hexadecimal is selected.
  • Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Terminal Server. In the Edit menu, click New DWORD (32-bit) Value. Type DisableBeep, and then double-click it and set the value to 1. Confirm that Hexadecimal is selected.
  • Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Terminal Server HKEY_LOCAL_MACHINE\SOFTWARE \Policies\Microsoft\Windows NT\Terminal Services. In the Edit menu, click New DWORD (32-bit) Value. Type fPromptForPassword, and then double-click it and set the value to 1. Confirm that Hexadecimal is selected.
  • In the Edit menu, click New DWORD (32-bit) Value. Type SecurityLayer.
  • Restart the server.
ICMP reply settings Click the following inbound rules, and then right-click and click Enable Rules.
  • File and Printer Sharing (Echo Request - ICMPv4-In) (Profile=Domain)
  • File and Printer Sharing (Echo Request - ICMPv4-In) (Profile=Private)
  • File and Printer Sharing (Echo Request - ICMPv6-In) (Profile=Domain)
  • File and Printer Sharing (Echo Request - ICMPv6-In) (Profile=Private)
Computer name Change the computer name to SVP-PC. Note: The computer name, SVP-PC, can be changed either before or after initial configuration.
Account name Change the account name to SVP. Then open the Local Users and Groups window and rename the user to SVP.
Password settings
  • Change the Windows administrator password to raid-login.
  • Change the password for the Windows operating system running on the SVP to raid-login.

Internet Information Services (IIS) settings.

  • Open and expand Internet Information Services, and then check the following check boxes:
    • FTP Server
    • FTP Extensibility FTP Service
    • Web Management Tools
    • IIS 6 Management Compatibility
    • IIS 6 Scripting Tools
    • IIS 6 WMI Compatibility
    • IIS Metabase and IIS 6 configuration compatibility
    • IIS Management Console
    • IIS Management Scripts and Tools
    • IIS Management Service
  • Uncheck World Wide Web Services.
NoteSet the SVP LAN ports to bridge mode in Network Connections if connecting separate LAN ports to CTL1 and CTL2.

Restarting the SVP

When configuring Windows 10 or Windows 11 for the SVP installation, some changes may require the SVP to be restarted. Restarting the SVP takes about 10 minutes.


  1. On the SVP, open a command prompt window with administrator permissions.

  2. Run the following command:

    shutdown /r /f /t 0
  3. Close the command prompt window.

Installing the SVP software

You install the SVP software from the SVP installation media for your storage system. The installation media is part of the microcode distribution set and has the file name HX-SVP-XXX-XX.iso.

Before you begin

  • Configure the operating system.
  • Log in to the Windows server with your SVP credentials and password.


  1. Go to


  3. Click the name of your storage system to navigate to the download page.

  4. In the Components drop down menu, select the current microcode for your storage system.

  5. Click the Download icon for the Microcode for SVP to open the End User License Agreement window.

  6. On the End User License Agreement window, click CONTINUE to start the download of the .iso file.

  7. In your downloads folder, double click the .iso file to open the SVP installation media folder.

  8. Right-click Setup and choose Run as Administrator to launch the installation media.

  9. Click on Yes when prompted to allow the app to make changes to your device.

  10. In the Choose Server Language window, select a language and click Next.

  11. Click Next to confirm setting.

  12. On the License Agreement window select I Accept and click Next.

  13. In the Choose Destination Location window, leave the destination folder as the default, click OK.

  14. Select either to start services now or later and click Finish.