HCP Anywhere 4.5.0 Release Notes

The Outlook Add-in cannot be installed on 64-bit Outlook using a push install.

64-bit Outlook does not recognize the Outlook Add-in when the add-in was installed using a push install. In this case, the Control Panel shows that the add-in is installed on the computer, but Outlook does not recognize the add-in. This issue occurs because the Outlook Addin MSI file is not storing its registry keys for 64-bit applications.

Fix: This issue is resolved.

When a User Portal share is read-only, you can either open files in read-only mode or download the files. Occasionally, the User Portal incorrectly suggests that you can rename or delete files or folders or perform other actions. (If you try, you cannot, which is correct.)

Fix: This issue is resolved.

Files restored to a Team folder are visible in the User Portal but not the desktop client.

Fix: This issue is resolved.

After deleting a user with a manager role from Active Directory, all other managers are still active managers, but may not be displayed in the team folder list.

Fix: This issue is resolved.

The desktop client should read values from Registry keys and use them as variables (for example, in "$userdir\documents") but does not.

Fix: This issue is resolved. Registry keys are read and used correctly.

With quota exceeded, moved file is deleted from other devices.

You can lower a user's storage quota to a size that's smaller than the amount of data that the user has already stored in HCP Anywhere. This causes the user to be over the user's storage quota. In this situation, the user cannot add any new files to HCP Anywhere.

While over the storage quota, if the user moves a file from one folder in the HCP Anywhere folder to another folder within the HCP Anywhere folder, the file is deleted from the HCP Anywhere system and from the user's other devices but not from the computer on which the file was moved. This happens because HCP Anywhere synchronizes the removal of the file from the original location but does not synchronize the addition of the file to its new location.

Workaround: To be able to move files, the user should do one of these:

• Reduce the amount of storage used by deleting files from or moving files out of the HCP Anywhere folder.
• Ask the HCP Anywhere administrator to increase the user's storage quota.

ICAP connection alert is displayed by only one node.

When the HCP Anywhere system cannot connect to the ICAP server that it uses to scan files for viruses, the system displays an alert on the File Sync and Share Overview page in the Management Console. However, this alert is generated by only one node in the system. This means that depending on the node to which your Management Console session is connected, you might or might not see the alert.

Workaround: Check the Overview page alerts for both nodes. To do this:

1. In a web browser, enter the URL for the Management Console in this format:

   https://node-front-end-IP-address:8000/admin

2. To view the file sync and share Overview page, click File Sync and Share.
3. Log out of the Management Console.
4. Enter the URL for the Management Console, this time by specifying the front-end IP address for the other node in the system.
5. To view the file sync and share Overview page, click File Sync and Share.

File synchronization fails after HCP Anywhere system undergoes recovery.

When an HCP Anywhere system is recovered after a serious hardware failure, a user's desktop applications may be unable to synchronize files with the system.

Workaround: To resume file synchronization, restart the desktop application.

Exported filesystems cannot be imported until data has been migrated to HCP.

After creating an exported filesystem, if you import that filesystem before its data has been moved to HCP, users will be unable to view any of the data in the imported filesystem.

In this case, the Events tab for the device with the imported filesystem displays these errors:

Workaround: Verify that the exported filesystem has migrated its data before trying to import the filesystem. To do this, check Health Report tab for the device on which you created the exported filesystem.

If you've already created the imported filesystem, delete it. Then import the exported filesystem again after verifying that the data has been migrated.

Sharing a link can open the wrong version of the application.

On a Mac, a user can install a new version of the HCP Anywhere application alongside an older version, rather than replacing the old version. While in this state, if the user shuts down the HCP Anywhere application and then uses the Services menu to attempt to share a file or folder, the old version of the application might be opened.

Workaround: Delete the old version of HCP Anywhere application.

This information has been added to the HCP Anywhere User Help.

Incorrect app icon is displayed after upgrade.

The desktop application icon was updated for release 2.0:

Old: New:

When a user upgrades the Windows desktop application to release 2.0, the user might see the old version of the icon in these places:

• Start menu
• Taskbar
• Favorites menu in Windows Explorer

Workaround: To manually update the icon:

1. Right-click the icon.
2. From the menu, click Properties.
3. Click Change Icon.
4. Select the new icon and click OK.

Management Console does not display any NAS shares for a NAS server.

When you add a NAS server to the File Sync and Share Configuration Mobilized Data page in the Management Console, the page automatically displays the shares that the server exposes to anonymous users. If the server has several hundred of these shares, the page might not display any shares at all for the server.

Workaround: Use the Add Share (Manually) button to add the shares you want.

User Portal is sometimes inaccessible through Google Chrome.

The User Portal might become inaccessible through Google Chrome if the HCP Anywhere system uses a self-signed SSL certificate.

This happens because Chrome does not permanently store security exceptions for websites. When a user returns to the User Portal and Chrome no longer has a security exception for it, Chrome assumes that the User Portal violates HTTP Strict Transport Security (HSTS) rules and prevents the user from accessing it.

Workaround: Delete the HSTS entry for the HCP Anywhere system from Chrome:

1. In Google Chrome, go to chrome://net-internals/#hsts.
2. In the Delete domain section, enter the domain name for your HCP Anywhere system and click the Delete button.

There is no option for converting file attachments to links when reply to or forwarding an email.

When replying to or forwarding an email, the option for converting a file attachment to a link does not appear in the Outlook ribbon.

Workaround: Configure Outlook to open replies and forwards in a new window. To do this:

1. In Outlook, click the File tab.
2. From the list that appears, click options.
3. From the window that appears, click the Mail tab.
4. In the Replies and forwards section, select Open replies and forwards in a new window.
5. Click OK.

Files with prohibited extensions are not uploading when no longer prohibited.

In release 2.1, administrators can prevent certain files from being uploaded into HCP Anywhere by specifying prohibited file extensions. When a user tries to upload a file with a prohibited extension, the file fails to upload to the server. Instead, the file remains in the user's desktop client folder as an unsynced file.

With an application running version 2.1 of HCP Anywhere, the file automatically uploads to the server when the file extension is no longer prohibited. However, with a pre-2.1 application, the file does not automatically upload. Instead, the file remains unsynced.

Workaround: To upload the file, do one of these:

1. Pause and then resume synchronization of the file on the desktop application.
2. Restart the desktop application.

Custom service principal names are removed after upgrade or system failure.

When an upgrade is applied to HCP Anywhere or HCP Anywhere experiences a system failure, the Active Directory computer account which is joined to HCP Anywhere is reset on the HCP Anywhere system. When HCP Anywhere resets the Active Directory computer account, any custom service principal names (SPNs) are removed from that computer account. This can prevent users from being able to authenticate with the HCP Anywhere system

Workaround: Reset the SPNs on the AD computer account which is joined to HCP Anywhere.

On a Windows computer, the HCP Anywhere folder or an item in the HCP Anywhere folder cannot be opened, edited, or deleted.

The desktop application allows you to choose which files are saved locally to your computer and which files remain remotely in HCP Anywhere. When certain file types are remote files, Windows might prevent the file from being opened, edited, or deleted. For example, .iso files cannot be opened or mounted when they are remotely in HCP Anywhere.

Workaround: To open, edit, or delete the file, you need to first save the file locally. To save the file locally, do these:

1. Right-click the file.
2. In the menu, click Save locally.

Windows says the KB3033929 security update is already installed.

To use the Windows desktop application, the computer needs to have the KB3033929 security update installed. Occasionally, when installing the KB3033929 security update onto your computer, the computer says that the update is already installed even though the desktop application says it is not installed.

Workaround: To fix this issue, try these:

• Restart your computer.
• Uninstall and reinstall the security update.
• If neither of these work, contact your IT department for additional assistance.

Team folder is displayed twice in desktop application.

In the desktop application, when you move a team folder into another collaborative folder (shared or team), the team folder is moved to the root of HCP Anywhere if you are the last manager of that team folder. This behavior is expected since there must always be at least one manager in each team folder. However, when the team folder is moved to the root of HCP Anywhere, a duplicate of the team folder is left within the collaborative folder in which the team folder was moved. In the duplicate filesystem, the files appear to be real but do not contain any data.

Workaround: Delete the duplicate filesystem.

Remote file conflicts are not detected in the desktop application.

In release 3.0 of the Windows desktop application, the application does not detect file conflicts if they are remote. This prevents the application from indicating that a file conflict is present. When the desktop application detects a file conflict, the application icon is badged with a red exclamation point () and the file conflict is listed on the Conflicts page in the desktop application dashboard.

Workaround: You can view your file conflicts in the User Portal by doing these:

1. Log in to the User Portal.
2. Click your username.
3. In the menu, click File conflicts.

Uploading a 10 GB or larger file to the User Portal results in an error.

On some browsers, uploading a file to the User Portal that is 10 GB or larger results in an error.

Workaround: To upload a file that is 10 GB or larger, you can:

1. Upload the file using Google Chrome.
2. Upload the file on Internet Explorer, Edge, Firefox, and Safari using Private Browsing mode.
3. Add the file to the HCP Anywhere desktop application.

Windows desktop application installation fails due to User Account Control (UAC).

Attempting to install the Windows desktop application results in a Setup Failed error when:

• You do not have administrator permissions on your computer, and
• The user control account (UAC) is set to never notify

To see if you have the administrator role:

1. In the Start menu, click Control Panel.
2. Click User Accounts.
3. Click Manage User Accounts.
4. See if your user account is in the Administrator group.

To see if the user control account (UAC) is set to never notify:

1. In the Start menu, click Control Panel.
2. Click User Accounts.
3. Click Change User Account Control Settings.
4. See if the UAC is set to never notify.
5. If you have the administrator role, you can set the UAC to never notify.

Important: After installing the desktop application, make sure to return the UAC to never notify to maintain your original security level. Setting the UAC to never notify requires you to reboot your computer in order for the setting to take effect.

Typically, your IT department configures these settings. Contact your IT department for additional assistance.

Desktop application doesn't register team folder quota changes for previously rejected files.

When an administrator changes the quota of a team folder, any files that were previously rejected due to size will not automatically be uploaded to HCP Anywhere.

Workaround: To resolve this issue, restart the HCP Anywhere desktop application.

Microsoft OneNote unexpectedly closes when OneNote file is edited by multiple people simultaneously.

When a file in your HCP Anywhere folder is open in OneNote, OneNote can unexpectedly close if the following are true:

• The OneNote file is being edited by two or more people simultaneously
• The file is not set as Saved locally in your desktop application

In this case, when the first person saves their changes for the file, the Windows desktop application attempts to make the other user's version of the file remote, which causes OneNote to close.

Workaround: To collaborate on a OneNote file with multiple people, save the file locally. To save a file locally:

1. In your HCP Anywhere folder, right-click the OneNote file you want to save locally.
2. In the menu, click Save locally.

Edge CLI commands fail when the path in the command has spaces, is surrounded by quotes, and ends with a backslash (\).

When an Edge CLI command has a path that contains spaces, is surrounded by quotes, and ends with a backslash (\), the command returns the following error:

In this case, the command-line interface interprets the backslash as escaping the quotation marks at the end of the path, causing the command to fail.

Workaround: To resolve this issue, remove the backslash at the end of the path and retry the command.

The desktop application context menu opens the User Portal to a blank page on Firefox if HCP Anywhere is using a self-signed certificate.

If you open the User Portal using the desktop application context menu, the User Portal opens to a blank page when all of these are true:

• The User Portal is opened in Firefox
• The HCP Anywhere system is using a self-signed certificate
• An exception for the self-signed certificate has not been stored for that Firefox session

Workaround: To view the User Portal page, refresh the browser and log in to the User Portal.

Mirrored Edge devices require reauthentication after system recovery if a folder path on the original Edge device has been changed.

When an administrator changes the path of a monitored folder on a mirror Edge device while a second mirror Edge device is turned off, the second mirror device cannot connect to the system if a system recovery was performed before the second mirror device was turned on.

Workaround: To resolve this issue, reauthenticate the second mirror Edge device.

On an Edge device, moving a home folder from one volume to another causes the Edge device to stop monitoring the folder.

When a home folder on an Edge device is moved from one volume on the Edge device to another, Edge stops monitoring the folder.

Workaround: To resolve this issue, move the folder from one volume to the other on the Device Management page of the HCP Anywhere Management Console.

Changes made to the branded EULA and favicon don't apply to the Management Console.

If an HCP Anywhere system has been updated to the latest version and that system includes a branded favicon and End User License Agreement (EULA) on its Management Console, the branded favicon and EULA do not appear in the Management Console.

Workaround: To resolve this issue, reupload the branded favicon and EULA to the Management Console.

Edge devices delete their database when a new user reauthenticates the device.

When an administrator tries to reauthenticate an Edge device that was registered by another administrator, the Edge device deletes its database.

Workaround: To resolve this issue, reregister the Edge device with the new administrator's credentials on the Windows Server.

Command-line shells can't modify files that haven't been stubbed yet.

When an administrator uses a command-line shell to modify a file on an Edge recovery device that hasn't been stubbed yet, the server fails to modify the file.

Workaround: Before you try to modify the file with the command-line shell, stub the file by navigating to the folder that the file is stored in.

Encrypted communication can't be established after HCP Anywhere upgrades to v4.1.

If the SSL certificate on the HCP Anywhere system is larger than 16 KB, devices can't establish encrypted communication with the HCP Anywhere server after the system upgrades to 4.1.

Workaround: If there is a load balancer in the network architecture that can perform SSL validation, enable SSL termination support in the Management Console. If there is no load balancer that can perform SSL validation, create a smaller SSL certificate for the HCP Anywhere system. For more information, see HCP Anywhere Administrator Help.

Windows Security prevents Collect Diagnostics from running.

If you try to use the HCP Anywhere Collect Diagnostics option in the Windows Start menu, Windows Security blocks the feature from running.

Workaround: You can change the Windows Security settings to allow Collect Diagnostics to run on the desktop. To do this:

1. In the Windows Start menu, select Windows Defender Security Center.

   The Windows Defender Security Center window opens.

2. In the Windows Defender Security Center window, select Virus & threat protection.

   The Virus & threat protection page opens.

3. In the Virus & threat protection page, select Ransomware protection.
4. The Ransomware protection page opens.
5. In the Controlled folder access section, click Allow an app through Controlled folder access.

   The Allow an app through Controlled folder access page opens.

6. Click Add an allowed app. Then enter awcli.exe.

Note: If Windows Security doesn't allow you to add exclusions to Controlled folder access, contact support.

HCP Anywhere can't open files and folders in the Documents, Downloads, and Desktop folders.

If the HCP Anywhere Mac desktop application is on a device that is running on macOS Catalina, Apple prevents HCP Anywhere from opening files and folders in the Documents, Downloads, and Desktop folders.

Workaround: If you have admin privileges, you can give the HCP Anywhere application full disk access. If you don't have admin privileges, contact an administrator.

HCP Anywhere contextual menu options appear twice after upgrading the Mac desktop application.

After a user upgrades the HCP Anywhere desktop application to the v4.3 version, the HCP Anywhere contextual menu appears twice when the user right clicks on a file or folder in the application.

Workaround: If you restart the application, the duplicate contextual menu disappears.

Mac desktop application won't start for customers with customized Info.plist files.

For customers who customize the file Info.plist and distribute the updated HCP Anywhere macOS desktop application using an MDM solution such as Jamf, the macOS desktop application won't start. This is due to improved security requirements of macOS Mojave and Catalina to ensure that only trusted software is installed on a Mac. The macOS desktop application is submitted to Apple for notarization before it is released. Customizing the file Info.plist after the HCP Anywhere macOS desktop application has been notarized and released violates the security requirements.

Workaround: Distribute the HCP Anywhere macOS desktop application without customizing the file Info.plist.

When you edit a PowerPoint ODP file, the changes may not be saved and you are locked out of the file for a time.

Workaround: You can save the ODP file to a PPTX file and edits are saved as expected.

Restored Team folder contents are not synced to Desktop client.

If you, as a last manager, delete a team folder from the client, the team folder is restored on the client but the contents are not.

Workaround: Rename the team folder in the User Portal and it will reappear on the client.

In Microsoft Office Online, renaming an Excel file using the function Save As > Rename can unexpectedly fail.

Workaround: Reboot the Office Online server.

When using Microsoft Outlook, if you try to create a link to a file by dragging the file into an email message, you receive instead the error "Unable to read attachment data for 'file'. Cannot convert attachment to link."

Workaround: Use the option Convert Attachments to upload the attachment to HCP Anywhere and create a link.

If you change the default name for the HCP Anywhere for Teams app by selecting File Sync and Share > Configuration > Branding, changing the name in the HCP Anywhere for MS Teams section, and then clicking Upload Settings, a message indicates that the settings are updated, but the name is not changed.

Workaround: After you make the change, click Upload and Preview, and then to finalize your changes click Update Settings.

Folder fails to be deleted if it contains files that are currently being uploaded to the HCP Anywhere system.

In the following scenario, when a user attempts to delete a folder, files in the folder are deleted but the folder itself remains:

• The user creates a folder within the HCP Anywhere folder.
• The user adds files to the newly created folder.
• Before the newly added files finish synchronizing, the user deletes the folder.

Many concurrent requests for a large file can significantly slow file synchronization.

If several hundred users attempt to access a single large file at the same time, the HCP Anywhere system immediately services requests for these users. Requests for other files made by a second set of users are queued until the system has finished with the requests for the first set of users. File synchronization for the second set of users is paused during this period of time.

Incorrect error when trying to accept a collaborative folder invitation.

If a user has any desktop or mobile applications older than release 1.1, the user cannot accept invitations to shared folders. If the user receives and clicks on a link to join a shared folder, the User Portal displays an error message saying that the user does not have permission to access the User Portal. This is incorrect; the user has permission to access the User Portal, but cannot view or accept shared folder invitations until the user upgrades all of his or her devices.

HCP Anywhere connects to domain controllers that are not in allowlisted domains.

When using both AD domain allowlisting and domain controller overrides, HCP Anywhere will attempt to contact the domain controllers specified as overrides for Global Services even if those controllers belong to domains that are not in the allowlist.

Misleading column header when viewing the access history of a file.

In the User Portal, users can view the access history of a file in the History for file window by using the Read access (shared links) and Read access (other) filters. When viewing the access history of a file, there is a column called Modified.

The Modified column does not actually display the times when the file was modified. Instead, the Modified column displays the times when the file was accessed.

Incorrect filenames sent to virus scanning servers.

HCP Anywhere may send incorrect filenames to virus scanning servers. For example, the file example.txt may be sent as %2Fexample.txt. In this case, if the virus scanning server is configured to block any file called example.txt, the virus scanning server receives an unexpected filename and does not block the file.

Failed uploads to mobilized shares appear to succeed.

A user can continue to use pre-2.0 desktop and mobile applications with an HCP Anywhere system that's at release 2.0 or later. In this case, if the user has access to mobilized shares, the user cannot view or work with those shares with the out-of-date applications.

In a pre-2.0 application, a user can create a folder with the same name as a mobilized share. The operation appears to be successful, but the folder is not actually created or synchronized. This also occurs for any files that the user adds to the folder.

This information has been added to the HCP Anywhere User Help.

Japanese text not displayed correctly in registration wizard.

While the app language is set to Japanese, the text on the Cancel button in the registration wizard is incorrectly truncated. This issue occurs only on Mac OSX 10.9.4.

No search results during audit of mobilized share.

While auditing a mobilized share, an administrator can view any files the user adds to the share. However, searches for files in the mobilized share return no results.

Remote change to an opened file causes the file to be saved to a new location.

In the Mac desktop application, when a remote change is made to a file that is open, the desktop application forces you to save the local file to a new location on your computer.

Calendar files incorrectly converting to links.

When converting a calender file (.ics) attachment to a link, HCP Anywhere converts each image in the calendar file to its own separate link, instead of converting the calender file to a single link.

Incorrect user reported as uploading files to a folder shared using a link.

When an administrator runs an ownedModifications audit report, the report incorrectly returns information on files uploaded to folders shared using links. Instead of returning the actual user who uploaded the file to the folder, the report displays that the file was uploaded by the owner of the folder.

Incorrect information displayed in Management Console when new users register using a desktop or mobile application.

In release 2.1, new users can register their HCP Anywhere accounts through the User Portal or any of the HCP Anywhere applications (the desktop client, mobile application, or Outlook Add-in). On the Registered Users page in the Management Console, administrators can view a user's registered devices.

When a new user registers an HCP Anywhere account using one of the applications, the Registered Users page incorrectly shows that the user registered using both the User Portal and the application.

Folder in the desktop application has the backup icon.

The desktop application allows you to store files on the desktop application or back up folders outside the desktop application. When you move a backup folder into the desktop application, the folder incorrectly remains badged with the backup icon although it is no longer being backed up.

Login fails on BlackBerry device due to prefilled username and password.

Typically, when you log in to a website for the first time, the browser stores your username and password. Consequently, the next time you access the website, your username and password is pre-filled into the login page for you.

If you attempt to log in to the User Portal on a BlackBerry® device with a username and password that has been pre-filled into the login page, the login fails. To log in to the User Portal on a BlackBerry® device, you need to manually enter your username and password.

Group membership is not being updated.

You can update the membership of groups in a collaborative folder using the Sync membership button in the Manage Shared Folder window. This searches Active Directory for any changes to the group membership. If changes are detected (for example, a user was added or deleted from the group), those changes are made in the collaborative folder. However, the Sync membership button does not update the collaborative folder with any changes that have occurred in Active Directory within the 60 seconds prior to clicking on the button.

Text no longer displayed in correct language.

In release 3.0, a number of languages are no longer supported. When you upgrade an application that is configured with a language that is no longer supported, the display language is changed to English.

Connection refused to single-node VM system with a disconnected back-end network.

After rebooting a single-node VM system with a disconnected backend network, attempting to SSH into the system results in a Connection refused error.

In a collaborative folder, member roles are not changed when a group role is changed.

When you invite a group to a collaborative folder, HCP Anywhere tracks the group for you. If someone is added to the group in Active Directory, that person is also invited to the collaborative folder. When the role of a group in a collaborative folder is changed, the roles of any existing folder members of the group are not changed. The group role only applies to folder members who are invited to the folder after the role has been set.

Cannot install or upgrade to version 3.0 of the desktop application on 32-bit Windows machine.

Release 3.0 and later of the Windows desktop application does support 32-bit Windows machines. If you attempt to install the desktop application on a 32-bit Windows machine, the installation fails. If you attempt to upgrade an older desktop application to release 3.0 on a 32-bit machine:

• The upgrade fails.
• An upgrade prompt is displayed every time your authentication token for the desktop application expires. By default, authentication tokens for the desktop application expire every 7 days. However, this expiration time can be adjusted in the HCP Anywhere Management Console.

In both the installation and upgrade scenarios, the failure message describes that 32-bit machines are not supported.

When a collaborative folder is deleted, its activity can no longer be viewed.

When a collaborative folder is deleted, its activity can no longer be viewed. The activity of an existing collaborative can be viewed in the User Portal or by an administrator with the Audit role in the Management Console.

Management Console displays an Internal Server Error due to NAS share with non-ASCII characters.

The HCP Anywhere Management Console displays a 500 Internal Server Error error message on the Mobilized Data page when the system detects a NAS share with non-ASCII characters in its name.

The Client settings are not available in the profile creation wizard.

In release 3.1, profiles contain the desktop application and Outlook Add-in settings in a new Clients tab. The options on the Clients tab allow administrators to configure application settings for their users, including whether alerts are enabled, whether locked files are synced using VSS, and how Outlook Add-in file collisions are resolved. Although the Clients tab appears in existing profiles, it does not appear in the profile creation wizard.

Deleted backup files and folders cannot be downloaded or restored.

The desktop application includes a backup feature. The backup feature allows users or administrators to perform one-way backups (data is uploaded to the HCP Anywhere server but does not sync to other HCP Anywhere applications) of user data.

Typically, backup data can be downloaded and restored in the User Portal. However, if a backup file or folder is deleted, there is no way to download or restore that deleted content from HCP Anywhere.

After the Windows desktop application starts, the cache size is temporarily incorrect on the Settings page.

After the Windows desktop application starts, the cache size on the Settings page of the desktop application dashboard incorrectly appears as an extraordinarily high number instead of the actual cache size. The cache is a temporary storage space for remote files that have been recently downloaded. This issue resolves itself after the desktop application finishes its startup processing, which mainly involves syncing new files to and from the HCP Anywhere system.

Uploading a file on Google Chrome changes the file name to ....

On Windows, uploading a file to the User Portal in Google Chrome changes the file name to .... Hovering the mouse over the file displays the correct name.

In a collaborative folder, the Files and Files Activity pages display different file version information.

When you join a collaborative folder, you can view the versions of each file in the folder on the Files and Files Activity pages. However, these two pages display slightly different file version information. On the Files page, you can only view a previous version of a file if it was created while you were a member of the folder. On the Files Activity page, you can view all the available versions of each file, even versions created before you joined the folder.

HCP Anywhere includes the current version of the system as a restore point.

When an HCP Anywhere system is configured to keep previous versions of the system as restore points, HCP Anywhere includes the current version of the system as a restore point.

The Windows desktop application sometimes displays old help messages after being upgraded.

In release v3.0, the Windows desktop application included a new feature that allowed you to save files locally to your computer or keep files remotely in HCP Anywhere. When upgrading the desktop application from a release below v3.0 to release v3.0 or later, the desktop application displays several help messages to explain this new behavior. However, the desktop application also incorrectly displays these same help messages when a desktop application that is already on release v3.0 or later is upgraded.

Shared folder audit activity is no longer visible when a shared folder is converted into a team folder.

When a shared folder is converted into a team folder, the audit activity that occurred while the folder was a shared folder is no longer available in the User Portal or in the HCP Anywhere Management Console, although this audit activity is still preserved in the HCP Anywhere database.

Edge device keeps the OFFLINE attribute for files copied from an HDI folder even if the files are fully hydrated.

When an administrator copies a file with the OFFLINE attribute to an Edge folder, Edge keeps the OFFLINE attribute for that file even if that file is fully hydrated, preventing Edge from uploading the file into HCP Anywhere.

Administrators cannot run the cache-file command on CLI.

Users who open the command-line interface (CLI) program as an administrator cannot run the cache-file command in the program.

Moving an Edge folder into a directory that contains a folder with the same name unmonitors the folder.

Moving an Edge folder into a directory that contains a folder with the same name unmonitors the folder.

Edge reports temporary files as unsyncable due to illegal characters.

When an Edge device is configured to backup files with different extensions, Edge backs up all of the files but reports that the temporary files that it created have illegal characters.

Edge takes several hours to begin writing files after being restarted.

When an Edge device with a large amount of files is shut down, it can take several hours for Edge to begin writing files again.

Username/Password authentication fails when a user types in a username with an alternate UPN suffix.

Users who log in to HCP Anywhere with their usernames and passwords cannot use usernames with an alternate UPN suffix.

Edge CLI show command doesn't include all monitored drives or the correct disk size.

When an administrator runs the Edge CLI show command on an Edge Linux device, Edge doesn't return the correct number of drives that the Edge device is monitoring or the correct amount of space that the Edge device is using on the disk.

The Settings page for an Edge Linux device shows the option Allow offline writes. Edge Linux devices don't support offline writes.

When a User Portal share is read-only, users can only open files in read-only mode or download the files. Occasionally, the User Portal suggests that the user has permissions to rename or delete files or folders or perform other actions. However, if the user attempts these actions, they will fail correctly.

Read-only Excel files are treated differently by Microsoft Office for the Web and HCP Anywhere.

• Microsoft Office for the Web - if you open the file in View (read only) mode, you can save a copy.
• HCP Anywhere - if you open the file from a link in View mode, you can save a copy to the same path as the original.
• HCP Anywhere - if you open the file from an EDP or backup path, you are presented with a Save a copy (save as) option, but you cannot save a new copy.

A zero-length Office file is not valid. However, when trying to open a zero-length Office file in View (read only) mode, an HTTP 500 (internal server error) message is displayed instead of a more descriptive and helpful message.

If the file size specified does not match the file size written to an HCP for cloud scale storage provider, an HTTP 503 (error, retry) message is displayed instead of a more specific 400 (bad request) message and a size mismatch error.

Error message when renaming Microsoft files using Office for the web.

When renaming a Microsoft file using Office for the web, you may see a spurious message: "We Couldn't Rename the File."

Workaround: The message is incorrect and you can ignore it.

When editing a Microsoft file in Microsoft Office for the web using the Chrome browser, if you refresh the tab, the number of editors increases by one.

Workaround: None.

Microsoft Teams on the Safari browser operates in "preview" mode only.

Workaround: Use Teams with a different browser or the macOS desktop application.

When you use HCP Anywhere for Microsoft Teams from an Android device, you can't select multiple files to upload them.

Workaround: None. This is a known Microsoft Teams issue.