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Hitachi Vantara Knowledge

Setting exclusive Support access credentials

Exclusive Hitachi Vantara Support access credentials provide additional security compliance for an HCP system by enabling each system with a unique set of SSH keys. These keys, which are used for the sole purpose of system support and maintenance by authorized service and Support personnel, can be applied by an authorized service provider during final on-site setup or at a later time.

To apply exclusive Support access credentials on the HCP system after final on-site setup, the administrator obtains the exclusive credentials from an authorized service provider or Hitachi Vantara Support. The administrator can apply the credentials package using either the Upload Support Access Credentials wizard in the System Management Console, or the HCP management API supportaccesscredentials resource.

Applying the exclusive Support access credentials package

Before you begin

The administrator or service role is required to apply exclusive Hitachi Vantara Support access credentials.

Procedure

  1. Open the System Management Console.

  2. From the Security menu, select Support Access Credentials.

    The Manage tab of the Support Access Credentials page is displayed. The Access Credentials Details section indicates whether the current Support access credentials are the default credentials or exclusive Hitachi Vantara Support access credentials.
  3. Click Upload Support access credentials.

    The Upload tab of the Upload Support Access Credentials wizard is displayed.
  4. Open your file system browser window, navigate to the location of the exclusive Hitachi Vantara Support access credentials package that you obtained from an authorized service provider or Support, and double-click the .plk file.

    The file system browser window closes and the Upload Support access credentials page is updated with the name of the .plk file.
  5. Click Next.

    The package validation procedure runs.
    • If the package validation fails with an invalid package error, either return to step 4 to browse and select another exclusive Support access credentials package, or cancel the operation.
    • If the package validation succeeds, the Review tab of the Upload Support Access Credentials wizard is displayed.
  6. Review the package validation details and any warning messages.

    • If the information is correct, click Finish.

      The Manage tab of the Support Access Credentials page is updated with details about the applied exclusive Support access credentials. Go to step 7.

    • If the information is incorrect, click Cancel.

      The wizard closes and the Manage tab of the Support Access Credentials page is displayed.

  7. Review the HCP system log to ensure that it includes an informational event indicating that the exclusive Support access credentials have been applied to the system. If you see any error messages related to applying the exclusive credentials, notify your authorized service provider.