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Hitachi Vantara Knowledge

Troubleshooting General

This section provides guidelines for how to troubleshoot general issues that might occur when using Ops Center Protector.

Error copying file during Protector upgrade

Problem:

The following error is displayed while attempting to upgrade Protector:

Error copying file from C:/Program Files/Hitachi/Protector/xxxxxxxx

to C:/Program Files/Hitachi/Protector/xxxxxxxx

---------------------------

Abort Retry Ignore

---------------------------

Solution:

Please wait and retry, the binary is probably being slow to shutdown. If the problem persists seek assistance from Hitachi Vantara Support.

Protector backups failing on some Linux distributions

Problem:

On some Linux distributions the avahi-daemon can interfere with Protector network communications. The may cause backups to fail.

Solution:

Disabling or un-installing the avahi-daemon resolves this issue.

Logging in with multiple tabs open causes circular log in request

Problem:

Protector allows a user to open multiple browser tabs to enable different UI pages to be viewed simultaneously. If the user is logged out, due to a session timeout for example, an Unauthorized dialog is displayed in the current tab. Logging back in to the current tab, then switching to another tab can result in another Unauthorized dialog being displayed, forcing the user to log in again. Under certain conditions, a circular log in request may be encountered, as the user switches back and forth between tabs.

Solution:

Log in to the current tab displaying the Unauthorized dialog, then if the Unauthorized dialog is seen in any other tabs, ignore it and click your browser's Page Reload button instead.

Moving system time backwards causes problems

Problem:

Moving system time backwards causes problems.

Solution:

Moving system time backwards is not recommended. If this is required then restart the Protector hub service after doing so.

Session ID and access failure messages using IE

Problem:

When attempting to access the Protector web UI using Microsoft Internet Explorer on Windows Server Editions, messages of the following type are displayed:

  • Received non-login message with no session ID
  • Failed to access <Page Name>

Solution:

This is most likely due to Internet Explorer's Enhanced Security Configuration (ESC), which is turned on by default with Server Editions of Windows, preventing cookies from being stored on the machine.

Turn off ESC when using Internet Explorer.

Unicode characters not displayed correctly in web UI

Problem:

When displaying Unicode characters, the Protector web UI may not render them correctly. This may happen when the text being displayed originated on a Protector client in one locale, but is viewed using a browser on a machine in a different locale.

Solution:

Ensure that the browser being used has the required fonts installed. Refer to your browser's documentation for details.

 

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