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Hitachi Vantara Knowledge

Troubleshooting

This chapter provides guidelines for how to troubleshoot issues that might occur when using Ops Center Protector.

For troubleshooting activities carried out in conjunction with the support organization it may be necessary to collect diagnostics information from the machines involves in the dataflows displaying an issue. In order for the support organization to investigate the issue it is normally necessary to reproduce this issue with debug trace enabled and then collect diagdata from the machines involved.

To set a node in to debug trace run the following cli command from a command prompt in the <install_path>bin directory:

Diagdata -t TraceDebug

It will then ask if you want to set the trace level or the running processes – respond with Y to agree to that.

This need to be done on all nodes involved in the dataflow presenting an issue. Once this has been done recreate the issue on the system. Then on each node run the following command:

Diagdata -f

This will take a while to run but will generate a .zip file in <install_path>runtime send these zip files to the support organization. Once the zip files have been collected run the following command:

Diagdata -t TraceAlways

And again agree to setting the trace for running processes.

More detailed information on diagdata can be found here (Gathering diagnostic information with diagdata).

 

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