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Hitachi Vantara Knowledge

Milestone XProtect Connector

The Milestone XProtect connector enables HVS to communicate and integrate with XProtect 2013 r2, 2014, 2016 r2 and above. Video from Milestone will be seamlessly integrated and displayed within the HVS interface. Within HVS Milestone can then be correlated to be used with other HVS features. The integration relies upon the capabilities of the XProtect SDK to provide feature accessibility within HVS. 

Prerequisites and Configuration Considerations

  • Milestone XProtect runs on a Windows machine (32 or 64 bit).
  • The XProtect connector runs on a 64 bit Windows machine.
  • Video channels can be discovered through the XProtect VMS.
  • Tested with XProtect Version  2013 r2, 2014, 2016 r2.
  • The XProtect integration is supported in HVS versions 4.7.5 and above.


See Video Connector Matrix for the supported VMS features for this connector. 

Known SDK Limitations

The following list describes the limitations of the Milestone XProtect SDK.

Limited support of export formats

The video export feature supports the MKV format only.

Workaround: Not available

Tour is not supported by SDK

Tour feature is disabled on HVS UI.

Workaround: Not available. 

Newly added camera may not be shown in HVS (PS-3354)

If camera(s) were added to VMS after the Milestone connector had been configured in HVS, they may not show in HVS.

Workaround: Restart the Milestone connector

Known Problems

The following describes the known problem with the connector. 

The playback may show latency (PS-3356)

When you start playback, the video may start with a delay of about 20 seconds. This is due to the known delay generated to transcode the video. The connector starts to process frames with correct timestamp, but first 20 seconds are lost due to the delay.

Workaround: Playback from 30 seconds prior to where you want to playback. For example, if you want to playback from 1:00:00, playback from 12:59:30.