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Troubleshooting add server issues

Use the following guidelines and suggested steps to help resolve add server issues.

  • Condition:

    When adding a server, the following error occurs:

    Service not available on BMC. Check server health. HTTP failed with 500 for URL: URL /redfish/v1/Systems/Self returns error . Check Redfish service availability.

  • What it Means:

    The BMC server is not accessible because of a Redfish API issue.

  • Corrective Action:

    Reset the BMC, and then retry the onboarding operation:

    1. Using SSH, log on to the BMC of the compute node, and then run the following command:
      reset sp
    2. Wait 10 minutes, and then retry the onboarding operation.