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Hitachi Vantara Knowledge

Troubleshooting UCP Advisor after running the installer

Use the following guidelines and suggested steps to help resolve common UCP Advisor failures after running the installer.

  • Condition:

    After a successful UCP Advisor installation, you cannot access the Dashboard or launch a UCP Advisor instance.

  • What it Means:

    This may happen when one or more services required by UCP Advisor are not running.

  • Corrective Action:

    Verify that the required UCP Advisor services are all running. If the services are not running, start any stopped services with the following steps:

  1. From the taskbar, click Services.

    Verify that all of the following services are running:

    • Hitachi UCP Advisor Services
    • Hitachi vRO Converge Web Service
    • Hitachi UCP Advisor Hi-Track Web Service
    • Redis
    • Hitachi UCP VI Service
    • Hitachi Syslog Agent for vRLI
    • HiWatchdogServiceForUCPAdvisor
  2. If one of the services is not running, right-click on the service.
  3. Click Restart.