Alerts
HCM alerts you of events that need your attention. You can view these alerts through the Monitor App, REST API, or CLI.
To view these configuration settings, click the User (
) icon, then click Notifications.
). Then, click Admin App.| Severity | Alert Description | Action |
| Severe | Instance <ip-address> disk usage severe threshold | The specified instance has less than 10% free disk space. Add additional storage to the instance. Note: If an instance runs out of disk space, the system might become unresponsive. |
| Severe | Master Instance <ip-address> is down |
|
| Severe | Service is down | Assess the health of your instances. If one is down, try the following:
If your instances are healthy and the problem persists, contact support. |
| Severe | Worker Instance <ip-address> is down |
|
| Warning | Instance <ip-address> disk usage warning threshold | The specified instance has less than 25% free disk space. Add additional storage to the instance. Note: If an instance runs out of disk space, the system might become unresponsive. |
| Warning | License expires soon | Your license expires soon. Contact your sales representative to purchase a new one. Note: If your license expires, functionality is extremely limited. For more information, see the help that's available from the Admin App. |
| Warning | License expired | Your license has expired. Contact your sales representative to purchase a new one. |
| Warning | Package installation failed | Your system failed to install a package that you uploaded. For more information, see the help that's available from the Admin App. |
| Warning | Service below recommendation | The service is currently running on fewer than the recommended number of instances. Configure this service to run on additional instances. For more information, see the help that's available from the Admin App. |
| Warning | Service under-protected | A service has lost redundancy; that is, one or more instances on which that service is running are unresponsive. Assess the health of your instances. If one is down, try the following:
Note: If your instances are healthy and the problem persists, contact support. |
| Warning | Workflow task <workflow-name> HALTED | A workflow task encountered an error and was stopped. For more information, see the help that's available from the Admin App. |
| Warning | SSL server certificate chain expires soon | A certificate in the SSL server certificate chain for this system expires soon. If the certificate chain expires, users cannot access the system. For more information, see the help that's available from the Admin App. |
| Warning | SSL server certificate chain expired | The SSL server certificate chain for this system contains an expired certificate. Users cannot access the system until the certificate chain is replaced. For more information, see the help that's available from the Admin App. |
| Warning (HCM-specific) | Workflow Monitor App Workflow is not running and will be restarted. | No action required. The workflow will automatically restart. |
| Warning (HCM-specific) | The Monitor App is not processing data fast enough. Dashboard data is more than 15 minutes behind the latest data from the source. While in this state, monitors might fail to be triggered or might be triggered unexpectedly. If this alert persists, your system might be undersized. Consider adding more instances. | Wait to see if the Monitor App catches up and the alert goes away. If it doesn't, add more instances to the system. |
| Severe (HCM-specific) | The Monitor App is not processing data fast enough. Dashboard data is more than 30 minutes behind the latest data from the source. While in this state, monitors might fail to be triggered or might be triggered unexpectedly. If this alert persists, your system might be undersized. Consider adding more instances. | Wait to see if the Monitor App catches up and the alert goes away. If it doesn't, add more instances to the system. |