Ops Center GetConfig

Summary

GetConfig to collect Ops Center logs

Objective

Ops Center Getconfig Data Collection Script
Use this script to collect Ops Center logs and environment information.

Environment

Ops Center v10.x and later

Procedure

1. Download the getconfig801.zip and check that the MD5 sum is correct. (MD5 checksum: ba36a0b4f5269a2e06523f600b043d18)

2. Transfer the file to the Ops Center server or Probe.

3. Extract the getconfigXXX.zip file.

tar -zxf getconfigXXX.zip

4. Change to the getconfig directory

cd getconfig

5. Execute the script.

bash getconfig.sh

6. At first enter a path with enough disk space. NOTE: Relative paths or spaces are not allowed.

7. Follow the steps of the script until it lists all installed software. 

Please ensure that you enter only the number(s) corresponding to the specific products for which log collection has been requested. No additional selections are required.
Installed software:
1   Hitachi Administrator : 11.0.8-00
2   Hitachi Common Service Portal : 11.0.8
3   Hitachi Configuration Manager REST API : 11.0.8
4   Hitachi Automation : 11.0.8
5   Hitachi Analyzer : 11.0.8
6   Hitachi Analyzer Detail View : 11.0.8
7   Hitachi ViewPoint : 11.0.8
8   Protector : 7.11.2
9   Hitachi Command Control Interface : 01-82-03/00
Following Probes are connected to Hitachi Analyzer Detail View:
Appliance ID : 99b8c961-9c1d-47f1-894e-2ed659cccf2e     - IP Address : xxx.xxx.xxx.xxx     - Version : 11.0.8
Input number(s) of the product(s) support requested a log collection. Comma/Space separated list possible. q for quit :

8. Follow the script until data collection has finished.

9. The script will output the files which needs to be uploaded to TUF.

 

Additional Notes

The script will ask to collect all certificate related information. As this is sensitive information the customer will need to explicitly agree to this. If there is no agreement the certificate related information is not collected.
Due to the sensitive nature of these information/files the script is encrypting everything with a certificate. The encrypted information can only be decrypted by the support team.

The script can collect all Ops Center certificates and related data so that GSC is able to analyze certificate issues.
The data will be compressed and encrypted. Only GSC has the ability to decrypt it.
As this is security-relevant data, you must approve the additional data collection.

Do you approve collecting certificate information?  Y/N [default=N]:

Solution Properties

Keywords
Ops Logs log collection GetConfig getconfig RATip
Solution ID
250829093054833
Last Modified Date
03/27/2026 11:41:44 AM
Taxonomy
  • Support Information > Data Collection > Get Config
Collections
  • Customer
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