Summary
Objective
To provide users with clear, concise answers to frequently asked questions about the new Hitachi Vantara Community platform, including its features, onboarding process, integration plans, and key contacts.
Environment
- Hitachi Vantara Community
- Hitachi Vantara Community FAQ
- Communities
- Community
Procedure
🌐 Hitachi Vantara Community Upgrade – FAQ
1. How do I sign up for the community?
To join the upgraded community, visit community.hitachivantara.com and click “Sign Up.” Use your corporate email to register. Admins will verify your access and assign you to relevant communities.
2. How do I create a post or start a discussion?
First join the community you want to post in. Then click “Create”. Next choose the community you want to post in and then choose at least one or more topics and format your post using the rich text editor. Posts can include images, links, and attachments. You need to be a member of a community before you can create a post or start a discussion.
3. How do I search for an answer or existing content?
Use the search bar at the top of the community homepage. That will launch our new AI assisted search and results page. We plan on implementing s Federated Search Integration in the future, allowing you to search across community posts, knowledge base articles, and support portal content simultaneously in the future.
4. How do I post a blog?
Click “Publish a Blog” from the "How To" drop down menu in your community dashboard. You’ll be prompted to enter a title, choose a community to associate it with, choose at least one or more topics, add body content, and optional media. Blogs may be sent to and reviewed by moderators occasionally before publishing to ensure relevance and quality.
5. What are the different things I can do on the community?
You can:
- Start or reply to discussions
- Post and read blogs
- Access training materials
- Join product-specific communities
- Participate in ideation and advocacy programs
- Attend webinars and community events
6. What kind of information can be found on the community?
The community hosts:
- Product support discussions
- Knowledge articles and troubleshooting tips
- Training resources (STT tracks)
- Marketing materials
- Feature requests and roadmap updates
7. How is the community organized?
The new taxonomy is topic based and structured around product areas and support topics. Unused communities are being decommissioned, and new ones are added to match current product sets. This redesign ensures easier navigation and better content relevance.
8. Can I moderate or contribute as a domain expert?
Yes! Employees can volunteer as Admins or Moderators. You’ll help seed content, answer questions, and maintain quality. Reach out to the community admin team to express interest. Contact Us
9. What’s new in the upgrade?
Key enhancements include:
- Embedded widgets for activity feeds and profile cards
- Gamification features (badges, ribbons)
- Mobile app access
- Smart newsletters powered by AI
- Integration with Salesforce Support Portal
- AI Search
- Topic Based Taxonomy
- New Interface