Support Plan for VSP One Block High End

Summary

Support Plan for VSP One Block High End

Content

Documents Version History

Publication Date Author Document Revision Description
October 20, 2025 Mike Butcher 1.0 GA version of PSP 
February 3, 2026 Mike Butcher 1.01 Updated HV Learning Center Courses for B85

Scope

This Support Plan is designed to provide general support information, technical reference information, and support philosophy for the following products:

Family Name Line Model Name (full)

VSP One Block 85

Block 85

VSP One Block High End

 

Product Lifecycle

This Support Plan is designed to provide general support information, technical reference information, and support philosophy for the following products:

Model Name Lifecycle Milestone dates Description

VSP One Block 85

  January 30, 2026

Initial GA of VSP One Block High End

Product Overview

The VSP One Block High End is the successor of the VSP 5200/5600.  There is only one High End model with the official marketing name of "VSP One Block High End" and will be sold as an appliance.  HVKK internal name is "VSP One B85".

The Product ID, WWN and Serial Number are revised from the previous generation:

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Display type and Model

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Architecture

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Hardware Updates

 

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AFA Feature Details

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Security Updates

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Management Architecture Update

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Configuration Options: 

Configurations:

  • Model: VSP One Block High End (Block 85)

     

  • Environment Type:
    • Open
    • Mainframe only (not upgradable to Open)
    • Node Quantity options:
      • 2 nodes
      • 4 nodes
      • 6 nodes
    • Software Bundle:
      • All-inclusive software
    • Capacity Configuration Model:
      • Balanced
      • Price
      • Scalability
      • Manual disk selection
      • Diskless
    • I/O Feature options:
      • 32G FC (target) shortwave ports

         

        • Node (default)
        • 8 x 32 Gbps shortwave ports
        • 16 x 32 Gbps shortwave ports
        • 24 x 32 Gbps shortwave ports
        • 32 x 32 Gbps shortwave ports
        • 40 x 32 Gbps shortwave ports
        • 48 x 32 Gbps shortwave ports
      • 32G FC (initiator) shortwave ports
        • Node (default)
        • 8 x 32 Gbps shortwave ports
        • 16 x 32 Gbps shortwave ports
        • 24 x 32 Gbps shortwave ports
        • 32 x 32 Gbps shortwave ports
        • 40 x 32 Gbps shortwave ports
        • 48 x 32 Gbps shortwave ports

        32G FC (target) longwave ports

         

        • Node (default)
        • 8 x 32 Gbps shortwave ports
        • 16 x 32 Gbps shortwave ports
        • 24 x 32 Gbps shortwave ports
        • 32 x 32 Gbps shortwave ports
        • 40 x 32 Gbps shortwave ports
        • 48 x 32 Gbps shortwave ports
        • 32G FC (initiator) longwave ports
      • 32G FICON Longwave ports (Mainframe)
        • Node (default)
        • 8 x 32 Gbps shortwave ports
        • 16 x 32 Gbps shortwave ports
        • 24 x 32 Gbps shortwave ports
        • 32 x 32 Gbps shortwave ports
        • 40 x 32 Gbps shortwave ports
        • 48 x 32 Gbps shortwave ports
        • 32G FICON with encryption longwave ports (Mainframe)
      • zHyperlink ports (Mainframe)
        • 2 x xHyperlink ports
        • 4 x zHyperlink port

IO Features:

  • 100G TCP (target) ports
    • 4 x 100G TCP ports
    • 8 x 100G TCP ports
    • 12 x 100G TCP ports
    • 16 x 100G TCP ports
    • 20 x 100G TCP ports
    • 24 x 100G TCP ports
  • 25G iSCSI (target and initiator) ports
    • 4 x 100G TCP ports
    • 8 x 100G TCP ports
    • 12 x 100G TCP ports
    • 16 x 100G TCP ports
    • 20 x 100G TCP ports
    • 24 x 100G TCP ports

 

Installation: 

  • Hitachi Local Business Hours Installation
  • Hitachi 24x7 Installation

 Maintenance:

  • GCS&S Maintenance options:
    • Basic
    • Standard
    • Premium
  • ASP Maintenance options:
    • Backline Support Include Spares - same business day
    • Backline Support Including Spares - Next business day
    • Backline Support Excluding Spares

 

Service and Support Strategy

Support Levels:

Level 0 - Global Customer Care / 

  • performs initial customer engagement. 
  • Entitlement verification
  • Escalate to GSC L1

GSC L1:

  • Checks documentation and knowledge base for solution
  • Escalates to L2 as needed

CS&S:

  • CS&S escalates to GSC for support on field maintenance procedure issues that cannot be solved by CE

GSC L2: Assists GSC L1 for cases that cannot be resolved by GSC L1

  • Escalates to HVKK 4SC team for Level 3 support 

 

Service Tools

List of Tools Needed by Field Support Engineers.

Maintenance PC

The CE laptop can be used as a maintenance PC and run the MPC software. The MPC software is designed for initial setup for CTO and for the CE to perform limited maintenance functions such as turning system option modes on or off. SVP monitor runs on the MPC (not on the SVP).

Customer Scenarios and Maintenance Strategies 

There are several scenarios identified below that might occur at customer sites that will affect how the maintenance console is supplied, configured and utilized.

Performing Maintenance and Security Restrictions

In some cases, due to security or data integrity reasons, customers will not permit maintenance personnel to connect their laptop to the Ethernet ports (public/private) on the SVP.  In these restricted environments the customer must supply a laptop to be used as the maintenance console by the CE whenever he is to access the VSP One Block High-end (B85) for status or for maintenance. This laptop must have the minimum maintenance console requirements outlined previously.

Direct Access Maintenance Requirements

When performing maintenance or upgrades on internal components the maintenance personnel is  advised to connect directly into the system that he will be performing the maintenance on. Some maintenance procedures require extensive interaction and coordination between the micro-program, the CE and the maintenance activity.  This will require the appropriate work area and power requirements for extended maintenance activities and may include directly connecting a monitor/keyboard/mouse to the SVP.

Microcode

Microcode is the term used to identify the program files and firmware required to enable VSP One Block High-end (B85) microprocessors and software components to function. Microcode can be installed onto the VSP One Block High-end (B85) as a maintenance activity.

Microcode Exchange

Microcode can be installed online non-disruptively unless there are extenuating circumstances such as a problem detailed in a Technical Alert or because of a specific configuration or problem in a customer’s environment. Please read all alerts prior to performing an upgrade.  Instructions, cautions and restrictions shown in a TechAlert or TechTip take precedent over the same information published in a manual or other document.

General Procedures/Theory

The general exchange procedures and theory can be found in the Maintenance Manual for each model. The maintenance manual is for use only by Hitachi Vantara Field or Authorized Service Personnel.

Microcode Engineering Change Notice (ECN)

The Microcode ECN document has been split into several documents:

ECN Base Document

The ECN base document details the microcode contents such as program files, tools released with the microcode set, etc.  The last page contains a list of all associated appendices.

  • Appendix A: Supported Features and Functions – Lists new Features/Functions/Enhancements.
  • Appendix B: Related Documentation – Lists associated documentation numbers and revisions (maintenance manuals, users guides, etc.).
  • Appendix E: Change of Contents (Bug Fixes, Severity and Probability of Occurrence)
  • Appendix F: Program versions summary – Lists previous program set releases, their associated release number (V#) and ECN number.
  • Appendix G: Listing of related program versions.
  • Miscellaneous Appendices – Depending upon the need other appendices may be included in the ECN set.
Microcode Exchange Document

This document was previously Appendix C of the microcode ECN of previous models and contains additional exchange instructions. This document is updated with the latest exchange special procedures, restrictions, and considerations required for performing a microcode exchange. It has been split off into this separate document to simplify revision control ensuring that the most current set of instructions is always used. This document’s instructions can be used for all exchanges between all versions of generally released microcode.  The first page of this document includes revision control.  Therefore, before performing a microcode exchange, please always obtain the latest revision. 

Microcode Exchange Wizard Tool (XLSX)

This tool is an excel spreadsheet with macro programs that can assist Authorized Service Personnel in determining the correct procedures to use when exchanging microcode. The user enters the current microcode version and the desired microcode version and the program produces a series of questions that need to be answered. Once all of the questions are answered, the program automatically generates the correct procedures to be followed, pre-exchange, exchange and post-exchange. There is no revision associated with any microcode set.  This program will handle exchanges for all generally released microcode.  Therefore it is essential to always obtain the latest revision before performing an exchange.  The latest version of a Microcode Exchange Document should also be referenced when performing an exchange.

Microcode Inheritance Matrix

A microcode inheritance matrix is available that will allow a CE to create a list of the differences between the microcode version that a machine is running, and the microcode version that is targeted in the upgrade. This can be used to persuade a customer to upgrade.

Tools Required for Maintenance

General Maintenance Tools List

The table below lists the tools needed to maintain products. 

General Maintenance Tools List

Tool

IP# or P/N

Remarks

Phillips Screwdriver

 

 

Wristband

 

 

Antistatic sheet

 

 

Standard Tool Set

 

 

LAN cable

 

At least UTP category 3.

Straight or cross-over ok.

Floppy disk drive (USB)

 

USB-FDX2 equivalent to PC-UF2231

Floppy Disk

 

MF2-HD ,  commercially available

USB DVD/CDRW Drive with cable

EZ-WTR-DVD-C24.P

Used for install and maintenance activities.

Grease

GV-RV2A550005-R

Use when replacing a CPU

SMP Lever

GV-EZ2SMR2X1-R

Order qty=1 if you will be joining 2 blades for SMP.

Order qty=2 if you will be joining 4 blades for SMP.
CPU Insertion / Removal Tool CPU-REMP-CR-CB-SINO-NITRO.X

For older generation servers , HCP S nodes, etc. 

CPU REMP Tool Kit for CB500-2500/CR210-220/sino/nito G54233 G21819 G21827 G21818 G21826

Tools for Region or Division 

There may be other special tools that are anticipated to be required for support. These are generally not expected to be stocked at local branch offices but will be available as regional or divisional tools.  These are listed below: 

Tools for Region or Division

Tool

Hitachi Part #

Remarks

Mechanical Lift (Genie Lift or equivalent)

IP-2000-1.x

Required for installation for a heavy device that may require 2 people to carry.

Fiber wraparound connector

5430106-1

For diagnostics for serial channel interface

DIMM puller

5480389-A

For removing memory module (SM/CM)

Power Supply check cable

3257488-A

For check of DC voltage

Screw driver with insulated blade

5480302-1

For removing screw

Fibre wraparound connector

5509443-1

For diagnostics for short wavelength Fibre channel interface

Fibre wraparound connector

5509443-2

For diagnostics for long wavelength Fibre channel interface

 

Lifecycle Dates 

Product/Feature

GA

Withdrawal From Sale

End of Service Life
VSP One Block High End February 2, 2026 TBD TBD

 

End of Life (EOL) and End-of-Service-Life (EOSL) Policies

Hitachi Vantara's official EOSL Matrix can be found at Product Life-Cycle Matrix

Education Plan

Global Support Center Training

There were 2 SRT sessions for the initial GA.  SRT is now managed by Product Management and attendees much be officially invited by PM.

SRT collateral for GSC is linked below.

 

Hitachi Vantara Learning Center courses

Feedback Form 

To access the feedback form, click here.

E-mail: product.support@hitachivantara.com

Please send us your comments on this support plan: additions, deletions, clarifications, errors and omissions.  Make sure to include the document title and revision.  Please refer to specific section(s) and paragraph(s) whenever possible.

Thank you!  Please note, all comments become the property of Hitachi Vantara Corporation.

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CXOne Metadata

Tags: PSP, SIP, Product Support Plan, Support Implementation Plan, VSP One Block, High End, B85

Solution Properties

Keywords
VSP Product Support Plan High End Block B85 DKC2010I-CBXA.P DKC-F2010I-CBXB Pegasus High-end Support Plan for VSP One Block High End
Solution ID
243403060130779
Last Modified Date
02/03/2026 03:24:26 PM
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  • Internal > Product Support Plans
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