Objective
To expedite the troubleshooting process for the most common issues by asking the following questions for VSSB
Environment
- Hitachi Virtual Storage Software Block (VSSB)
Top Troubleshooting Questions
- What is the VSSB model and version?
- What is the Client OS and version?
- Are the the products version supported as per VSSB compatibility matrix: https://compatibility.hitachivantara.com/products/hvssb ?
- Is there an abnormal status displayed on the VSSB GUI, on the VMWare server or on the VMWare ESXi (for Virtual Machine)?
- Is there an abnormal status displayed on the VSSB GUI (for bare metal)?
- Is this issue related to a performance degradation?
- When did the issue first occur? Do you have any timestamp of the issue (Please provide any error messages or screenshot)?
Tags: howto,pagetype:knowledgearticle
PageID: 180633
- Keywords
- https://knowledge.hitachivantara.com/Support_Information/Support_Questions/VSSB_Support_Questions
- Solution ID
- 242403060180633
- Last Modified Date
- 10/01/2024 05:50:19 PM
- Attributes
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- Article: howto
- Pagetype: knowledgearticle
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- 1834