This article is intended for audiences who use support.hitachivantara.com.
Issues Resolved in this Release
Display Most Recent Cases on Product Details Page
Under Related Cases on the Product Details page, the most recent Cases for that asset should be showing
Alphabetize "Select a Product" List in Firefox
When the user does not know the asset details during Case creation, clicking on "Can't find my product?" brings up a drop down list of Marketing Names in alphabetical order to select from
Enhancements Included in this Release
Pre-Login Scroll Minimization
Move Login/Registration component from center of screen to buttons in header
Remove large low traffic components from the center section to eliminate extra scroll
Simplify Registration Workflow
Customers no longer need to go through the Company Selection page. They are instead prompted to enter the Serial Number and select a Marketing Name for a product at their site.
Partners are still be able to go through their normal registration workflow by selecting the link for Partner Registration at the top of the product verification popup.
Registered Users and Non-Entitled Customers are prompted to complete registration when they navigate to the Support Connect home page in an effort to help them gain full access to the site.
Access to other sites including Community, Learning Center... will not be negatively affected by these updates