Survey in Knowledge Not Appearing in Firefox

Content

Symptom

  • Survey pop-up at the bottom middle of the screen in Knowledge not appearing in Firefox

Environment

  • Knowledge

Resolution

  1. Clear browser cache, if that does not work then proceed to step 2.
  2. Uninstall Firefox from your computer
  3. Reinstall Firefox on your computer
  4. Go back to Knowledge and check to make sure you are seeing the survey at the bottom middle of the screen.
    Note: Go to https://knowledge.hitachivantara.com/Documents where the survey shows 100% of the time in a collapsed view to make sure it is working.

    090240412155494.png

Cause

There can be issues with the Firefox program files so the uninstall and reinstall can help to remove/resolve those issues.

Additional Notes

Uninstalling should not result in you loosing your bookmarks or other saved data/settings unless you specify to do so in the uninstall wizard or delete the folder from your computer. 

CXOne Metadata

Tags: solution

Page ID: 122160

Solution Properties

Keywords
https://knowledge.hitachivantara.com/Support_Information/More_Info/Survey_in_Knowledge_Not_Appearing_in_Firefox
Solution ID
242403060122160
Last Modified Date
09/07/2024 11:17:20 AM
Attributes
Page Privacy and Permission Assignment
  • Page Privacy: Private
  • Page Level Permissions: Anonymous; Employee; Service Partner; Customer; Knowledge Author; Knowledge Editor; IT; eServices; Knowledge Draft
  • Article: solution
  • Pagetype: knowledgearticle
Taxonomy
  • Support Information > More Info
Collections
  • Guest (Public)
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