Content
Operating System (OS) - Support Ownership Matrix
Scope
Hitachi may provide the option to purchase an Operating System and OS support with certain software and solution offerings. The following table describes support information for operating systems sold by Hitachi.
Software/Solution OS
| Operating System | Hitachi Software / Solution | Customer calls | Support Details | OS patching responsibility1 |
| VMware | UCP | Hitachi Support | Hitachi provides support for VMware as part of the UCP or other solution when VMware licenses and support are purchased from Hitachi | Customer is responsible for minor OS updates |
| Red Hat
| UCP HCP for Cloud Scale | Hitachi Support | Hitachi provides support for Red Hat as part of the UCP/HCP for Cloud Scale solution when Red Hat licenses and support are purchased from Hitachi | Customer is responsible for minor OS updates |
| Red Hat | HCP-CS HCSF Appliance | Hitachi Support | Hitachi provides support for Red Hat when sold as part of these content solutions when Red Hat has been bundled in sale with the Hitachi Content OS SKU (041-100215-01.P) | Customer is responsible for minor OS updates |
| SUSE | UCP | Hitachi Support | Hitachi provides support for SUSE as part of the UCP solution when SUSE licenses and support are purchased from Hitachi | Customer is responsible for minor OS updates |
| Microsoft Windows Server | UCP, Hitachi Ops Center, Hitachi Command Suite, HCP Anywhere Edge | Hitachi Support | Hitachi provides support for Windows Server when Windows is sold with Hitachi software and solutions. Customers may also contact Microsoft directly for support. Major Windows version updates are not included in Windows support. | Customer is responsible for minor OS updates |
| Microsoft Windows - Win 7 - Win 10 - Win Vista |
o Virtual Storage Platform G1000 (VSP G1000) o Virtual Storage Platform G1500 (VSP G1500) o Virtual Storage Platform F1500 (VSP F1500
| Hitachi Support | The Service Processors (SVPs) for these products are integrated into the solution. Hitachi will provide updates and routine maintenance to the Windows OS running on the integrated SVPs in accordance with Hitachi's Warranty, Maintenance and Support Terms.
| Hitachi will assist with installing minor OS updates, patches and hot fixes. Upgrades to major Windows versions (i.e. Win 7 to Win 10) are not included in maintenance. Optional upgrade kits are offered for sale to customers who require it. |
| Microsoft Windows - Win 7 - Win 10 - Win Vista |
o Virtual Storage Platform Gx00 (VSP Gx00): VSP G200, VSP G400, VSP G600, VSP G800 o Virtual Storage Platform Fx00 (VSP Fx00): VSP F400, VSP F600, VSP F800
o VSP G130, G350, G370, G700, G900 o VSP F350, F370, F700, F900 | Hitachi Support | The SVP (Service Processor) for these products is optional and uses Windows 7 or Windows 10. Customers may run the SVP software on their own hardware or VM. Customers maintain responsibility for maintaining the SVP software, including Windows and antivirus security updates, and O/S upgrades, according to their internal security policies. For these products the SVP is optional and no longer required for Hitachi to service the equipment per our standard maintenance and warranty terms. Therefore, customers have 3 options: 1) SVP-less configuration 2) Install the SVP software on their own server or VM. Purchase a SVP from Hitachi which comes with Win10. The Windows version is generic and customers can include the server into their normal patch management routines. | Customers are responsible for installing minor OS updates, patches and hot fixes. Upgrades to major Windows versions (i.e. Win 7 to Win 10) are not included in maintenance. Optional upgrade kits are offered for sale to customers who require it. |
1 Minor OS updates are security updates and other patches relevant to the integrity of the customer environment.
OVF/OVA Support
OVF (Open Virtual Format) is an open standard used to package and distribute virtual appliances or VMs. An Open Virtual Appliance (OVA) is an OVF package in a single file archive with the .ova extension.
Hitachi may optionally distribute software as pre-configured VM .ova (Open Virtual Appliance) packages. Hitachi is not responsible for maintaining or supporting the underlying operating system unless OS support is purchased from Hitachi. If OS support is not purchased from Hitachi, customers must purchase OS support from the OS vendor directly.
Internal Notes
CXone Metadata
Tags: VMware,SVP,SUSE,Red Hat,OS,operating system,RedHat,Microsoft Windows 10,Microsoft Windows 7,Microsoft Windows Vista
Page ID: 90008